Employees at Quest Apartment Hotels appreciate the supportive team environment, with colleagues who collaborate well and help one another. Many note that management is supportive and recognises hard work, making staff feel valued. Shift flexibility is a positive aspect, allowing employees to maintain work/life balance. Staff also value the opportunity to learn new skills and take on varied responsibilities, particularly in smaller properties. Additionally, employees find helping guests rewarding, with many noting positive interactions.
However, there are some potential challenges to consider. Management quality varies between franchises, with some locations experiencing inconsistent communication and organisational challenges. Workload can be demanding, with high volumes of work expected in short timeframes and long shifts without breaks. Staff have mentioned that working independently during shifts can be challenging when managing multiple responsibilities simultaneously. Some employees felt that training could be more thorough, and several have noted that pay levels and opportunities for advancement could be improved.