Richmind WA
(66 reviews)
Company Reviews
Working at Richmind WA
2.866 ratings in total
5
19
4
11
3
2
2
9
1
25
79%
45%
Work/Life balance
3.2(65 ratings)
Career development
2.8(65 ratings)
Benefits & perks
2.9(65 ratings)
Management
2.6(66 ratings)
Working environment
3.1(66 ratings)
Diversity & equal opportunity
3.5(65 ratings)
Reviews
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5.0
Administration Role
Mar 2026All Perth WA5 to 6 years in the role, current employee
Fantastic place to work, would recommend to anyone looking for work in the community services space.
The good thingsFriendly , supportive staff, great support from mangers and head office
The challengesSystems not integrated for greater clarity and speed of communication
1.0
Anonymous
Dec 2025Perth WA 60004 to 5 years in the role, former employee
Values on paper but safety and inclusion poor in practice
The good thingsFrontline teams are genuinely kind, skilled, and committed. There are strong people across services who care about clients and each other
The challengesI am seriously concerned about the organisation’s direction. There appears to be a widening gap between stated values and day-to-day decisions. Staff who raise legitimate concerns relating to wellbeing, safety, workload, ethics or obligations are not consistently met with transparent responses or meaningful action. Concerns can be handled defensively, undermining trust. In the mental health sector, visible values drift and integrity concerns in leadership decision-making create predictable harm over time, including burnout, disengagement, loss of experience, increased risk, and reduced productivity and reputation. Performative inclusion language, and the gap between messaging and actions, is noticed by staff. Stronger accountability, commitment to ethics/ integrity and follow-through at senior levels are needed to rebuild safety and trust.
5 people found this helpful
Talent and Learning LeadThank you for sharing your feedback. We acknowledge your perspective, though we also stand by the work our teams do every day. Our frontline staff are highly skilled, committed, and genuinely care for the people we support.
We recognise that no organisation is perfect, and placements and roles require a balance between supporting staff, clients, and organisational priorities. We encourage staff to raise concerns through the appropriate channels so they can be addressed constructively. If you’d like to discuss your experience further, you’re welcome to contact us at [email protected]
30d+ ago
1.0
WHS Offier
Oct 2025Cannington WA 6107Less than 1 year in the role, former employee
Zero Accountability from Management
The good thingsUnfortunately, there are no genuine positives to note. A company that fails to uphold its own stated values leaves very little to appreciate. What is promised during onboarding bears no resemblance to the reality once you start.
The challengesThere is a complete lack of structure or support. No training plans, no regular check-ins, and zero accountability from management. When legitimate concerns are raised or constructive feedback is provided, rather than addressing the issues, leadership responds defensively — often by terminating the person who dared to speak up. It’s an environment that discourages initiative, honesty, and professional growth.
7 people found this helpful
Talent and Learning LeadThank you for taking the time to share your feedback. We acknowledge that your experience did not meet your expectations. At Richmind WA, we are proud of our teams who work hard every day to provide support, structure, and professional development opportunities for staff.
We recognise that the early period in a role, including probation, is designed to give both the employee and the organisation a chance to assess fit and support needs. During this time, we encourage staff to raise any concerns through the appropriate channels so they can be addressed constructively.
If you would like to discuss your experience further, you are welcome to contact us at [email protected]
30d+ ago
1.0
Human Resources Role
Sep 2025Cannington WA 61075 to 6 years in the role, former employee
I have serious concerns about the culture and accountability of this company.
The good thingsFriendly support workers
The challengesChallenges / what could be improved:
• Staff concerns: Richmond needs to ensure employee concerns are addressed seriously and promptly. In one instance, a staff member raising issues about management behavior faced negative consequences, while the concerns themselves were not initially investigated.
• Accountability: Management should be held responsible for their behaviour to prevent bias or retaliation against staff who speak up.
• Values in practice: While the company promotes certain values, there is a gap between stated principles and actual behavior, which undermines trust and morale.
• Professional culture: The company needs to foster a respectful and inclusive environment where employees feel safe to voice concerns without fear of punishment. This is a current issue they have.
5 people found this helpful
Talent and Learning LeadThank you for taking the time to share your feedback. We acknowledge that your experience didn’t meet your expectations. At Richmind WA, we are proud of our supportive and skilled frontline staff and the care they provide every day.
We take concerns seriously and encourage employees to raise them through the appropriate channels so they can be addressed constructively. We continue to focus on creating a safe, respectful, and professional environment for both staff and the people we support.
If you’d like to discuss your experience further, you’re welcome to contact us at [email protected]
30d+ ago
4.0
Recovery Support Worker
Mar 2025Kelmscott WA 61111 to 2 years in the role, current employee
I love working here because no matter which center you’re at, you always receive full support from the team. Everyone is welcoming, and the atmosphere is great to work in.
The good thingsI've grown both personally and professionally in a supportive, inclusive environment, which helps me better support people with mental health. I gain confidence and learn something new every day with my professional team.
The challengesYou get the opportunity to experience different services and learn how to support both residents and people in the community.
1 person found this helpful
Talent and Learning LeadThank you so much for sharing your experience! We’re thrilled to hear that you feel supported and welcomed across our residential services, and that you’re growing both personally and professionally. Our teams work hard to create a positive and inclusive environment, and it’s wonderful to see that reflected in your experience.
We appreciate your dedication to supporting people with mental health and your enthusiasm for learning across different services. Thank you for being part of the Richmind WA team!
30d+ ago
5.0
General Manager
Sep 2024Cannington WA 61073 to 4 years in the role, current employee
Furthered my career
The good thingsLots of support and growth opportunities
The challengesLimited funding from governing bodies means budgets can be tight
Talent and Learning LeadThank you for sharing your feedback! We’re delighted to hear that you’ve been able to further your career and take advantage of the support and growth opportunities at Richmind WA.
We’re aware that funding constraints can sometimes create challenges, and we truly appreciate our teams’ dedication and creativity in continuing to provide high-quality support despite these limitations. Thank you for your commitment and contributions!
30d+ ago
1.0
Anonymous
Sep 2024Bunbury WA 6230Less than 1 year in the role, former employee
Damaging for staff!
The good thingsProviding valuable service delivery to support people with their mental health
The challengesPoor change management with a piecemeal and reactive approach to organisation wide changes. High staff turnover and ongoing team instability. Majority of staff have lived experience of mental health and/or neurodiversity but the work structures aren't supportive in managing this ie. small shared space, unreasonable work demands, high staff burnout, inability to work remotely or privately and the majority of staff on rotating shift work. One size fits all approach in the organisation holds it back from addressing program specific needs. Integrated service delivery model with partnerships creates friction and competing interests within the team. Blurred job scopes and unreasonable expectations that don't match staff level/position/training/skills/ability.
12 people found this helpful
1.0
Recovery Support Worker
Aug 2024Perth WA 6000Less than 1 year in the role, former employee
Good work but toxic culture
The good thingsFront line work directly supporting people with their mental health
The challengesThis organisation does not put its people first! Don't be fooled by the positive reviews posted by existing staff trying to counterbalance their employee ratings! Do yourself a favour and read the negative reviews, they're a much more accurate representation of the organisation.
So much potential but such poor execution.
12 people found this helpful
5.0
Manager
Aug 2024All Perth WA1 to 2 years in the role, current employee
Growth and opportunity
The good thingsThere is a good level of investment in training and development and career pathways for internal staff.
The organisation values inclusion and diversity.
It is a positive time of change and growth for the organisation with lots of exciting initiatives under the current Strategic Plan.
There is support from leadership to try new things and invest in people.
The challengesIt is challenging work, but there are supports in place for staff.
1.0
Recovery Support Worker
Jul 2024All Perth WA1 to 2 years in the role, former employee
Disappointed by tokenism and lack of client centered care
The good thingsThe trainer is very good and informative with a clear passion for trauma informed care
The challengesManagement and inexperienced staff, lots of projection of bias onto clients
7 people found this helpful
4.0
Manager
May 2024Cannington WA 61075 to 6 years in the role, former employee
RW provided me with ample opportunities for professional growth and learning.I had the privilege of working alongside supportive colleagues who were dedicated to making a positive impact in our community.There does however seem to be a lack of accountability among some within the upper echelon of the organisation. Specific instances of this lack of accountability were evident in the handling of concerns raised about managerial behaviour, where action was promised but not effectively implemented.
The good thingsAmple opportunity for advancement within the organisation. Great place to work. Culturally diverse workforce.
The challengesJust the direct experience with the Manager.
1 person found this helpful
5.0
Recovery Worker/Senior Recovery Worker/Service Manager
Apr 2024Bunbury WA 62301 to 2 years in the role, current employee
Supportive and inclusive environment, that has allowed me to grow professionally and personally to better support people with mental health.
The good thingsI feel I have always been given the opportunity to develop and progress since joining in 2022 I have seen and experienced excellent changes and growth within the organisation. Training and the support shown by colleagues and managers has been above my expectations.
The challengesOnly those that come with working in mental health and/or social care sector. I have worked in the social care sector for over 15 years.
1 person found this helpful
2.0
Recovery Support Worker
Jan 2024Cannington WA 61073 to 4 years in the role, current employee
Poorly managed despite great work, little incentive to remain
The good thingsThe majority of staff working face-to-face with mental health consumers do well
The challengesManagers and Executives seem to have neither mental health training or management experience leading to unrealistic expectations, and the office culture is largely ignorant of the on-the-ground community work.
8 people found this helpful
2.0
Recovery Support Worker
Jul 2023Kelmscott WA 61113 to 4 years in the role, former employee
Residents, Co-workers and Direct Managers made up for Upper Management
The good things- Team I worked with were extremely professional and supportive to each other.
- Work was rewarding and building rapport with long-term residents was positive.
- Skill development through my team was amazing, with peer support among the team being key.
The challenges- Management outside of the site often would affect service delivery through ignorance.
- Lack of support from wider organization outside of audits.
- Demands from other sites for staffing affecting service delivery.
12 people found this helpful
2.0
People and Culture
May 2023Perth WA 6000Less than 1 year in the role, former employee
They have good values and mission, however some people working there do not align with this.
The good thingsDiversity is encouraged and welcomed.
The challengesPoor senior management. Decisions are made from the top down, however there is no consideration for the employees that are actually doing the work and how these changes affect them.
17 people found this helpful
5.0
Recovery Support Worker
Nov 2022 Richmond Wellbeing gives people their empowerment back
The good thingsWorking with residents , helping with their recovery
The challengesThat the community has still got alot of stigma around mental health
4.0
Corporate Services
Oct 20223 to 4 years in the role, current employee
Its been a great place to work, learn and grow!
The good thingsCompetitive salary, flexible hours and supportive management
The challengesNothing that I can really think of
1 person found this helpful
1.0
Corporate
May 2022former employee
Toxic
The good thingsFree onsite parking
Majority of staff are there to help people
The challengesToxic work environment. You are not supported to do your role and when you raise issues, adverse action is taken against you.
19 people found this helpful
1.0
Outreach and Residential Recovery Support Worker
Apr 20221 to 2 years in the role, former employee
If you join Richmond Wellbeing, make sure you join the Union
The good thingsWorking under guidance from the Recovery Worker or Senior Recovery Support Workers to help some of societies most vulnerable was amazing
The challengesPeople and Culture would 'investigate' staff over trivial matters and not support them. They were very much out of touch. They also were not aware of staffs job roles and titles. Thankfully with the support of the Union many staff saved their jobs
14 people found this helpful
5.0
Support Coordinator
Jan 2022current employee
This is an organisation that really cares about their people and want to make a difference in peoples lives.
The good thingsWorking for an organisation that makes a difference and the people really care.
The challengesWould like to work longer hours less days
5.0
Residential Scheduler
Jan 2022Less than 1 year in the role, current employee
Best company ive worked for.
The good thingsIt’s certainly never been something I could say in the past, but since joining RW I’ve experienced a company that really care about their staff & clients.
I have found RW a positive place to work with support in training & meetings for teams that are open to suggestions & maintaining a clear line of communication at all times.
There are emails advertising internal opportunities within RW with updates from the CEO along with ready consideration for staff wellbeing throughout the Covid-19 restrictions & concerns that staff may have.
RW is flexible with staff that can WFH which reflects positively with the times that we have found ourselves in, always with the welfare of the staff in the forefront.
I don’t work with the clients face to face, but I do work with the house managers who are professional & passionate about the best care for their clients & the staff they work with. I have always been made welcome with invites to visit locations for an understanding & to see how each location works.
I have consistently been made to feel like an important part of the bigger picture of what RW are about. I’m so pleased I got the opportunity to become part of the RW experience.
The challengesNone as yet! Improvement is always a must in every successful company & RW is always open to suggestions, so I feel listened to at all times.
2 people found this helpful
4.0
Senior Recovery Support Worker or Recovery Worker
Jan 2022The first 11 years were awesome, in 2021 upper management, Executive and HR changed causing many seasoned staff to quit. Apart from that, it was the best thing I have ever done for myself
The good thingsAs a Frontline staff member, we were at the coalface of dealing with very challenging situations to help people with mental wellbeing, especially during Covid. Working closely with Clinical Nurse Specialists from City East Mental Health Clinic was an invaluable experience
The challengesManagement do not visit frontline staff and realize the sacrifices staff have made. There was a major exodus of staff in 2021
5 people found this helpful
5.0
People & Culture
Jan 2022current employee
Great place to work, highly recommend.
The good thingsGreat work life balance. A supportive team that steps in and helps out when needed. Management listen when concerns are raised. Safe place to work where you are encourage to bring your whole self to work.
The challengesFast pasted, manageable due to great support from management and work colleague.
1 person found this helpful
5.0
Corporate Services
Jan 2022Amazing! Recommend this organisation to everyone!
The good thingsWhat an amazing organization! Amazing people delivering amazing work within the local community. Great leadership across the organisation, great benefits and great flexibility.
The challengesNothing worth noting because I have always been incredibly supported by the leadership teams.
5.0
Rostering Coordinator
Jan 2022Best job in my career. Could not recommend more!
The good thingsWorking within a strong hard working team that gets on well. Having the first manager in my career that really cares and listens to their team. Always being heard if concerns are raised. Always improving. Feeling safe at work. To feel like it’s not working and more doing something I love. I feel so incredibly fortunate to have finally found a job I really enjoy.
The challengesAbsolutely nothing and that’s the first time I can say that about a job in my career
1 person found this helpful
4.0
Residential Recovery Support Worker
Nov 2021Less than 1 year in the role, current employee
So far, loving it!
The good things-Supporting residents/clients on their personal recovery who have been impacted by trauma and mental health disorders.
-Working in several different sites across Perth which allows for diverse interactions and experience with individuals/staff/managers.
-Realising how much people have been through and realising sometimes they just need a little support and connection to make their day better.
-The opportunity to gain professional skills such as case note writing, run group work, communication skills, and to gain knowledge about mental health disorders, triggers, and how history (early life experiences and attachments) can affect an individual.
-Casual/Relief work = flexible working hours
The challengesI have been reading through the negative reviews and feel ambivalent regarding what has been said. In general, I have found the work to be very rewarding and truly believe that each manager I have worked with (on-site) are some of the most hard-working, compassionate, empathetic, and highly driven individuals who truly want the best for all residents/clients.
In regards to the reviews concerning upper management, so far I have had no negative experiences. This company funds important training you would otherwise have to pay for yourself (first aid etc.), continuously emails job opportunities within the company, and has a superb rostering team who promptly responds and adapts to availability.
I do want to note however, I understand why certain people may struggle with the work and may have certain expectations that are not met, particularly anyone just starting in the mental health industry.
The role of a recovery support worker requires you to be proactive and adaptive because you are not only helping the residents/clients but also the staff. Do not be afraid to interact or ask questions!
1 person found this helpful
2.0
Recovery Support Worker
Jun 2021Less than 1 year in the role, former employee
Poor management, lack of communication! Would not recommend. Toxic working environment and management do not have your back.
The good thingsSalary packaging benefits
The challengesPoor upper management
Toxic environment
Micromanaged
Miscommunication
9 people found this helpful
1.0
Senior staff
Apr 2021Seriously look st other organisations whom are working within the mental health sector, look at their values and listen to staff. You will find the right place with the right vision outside of RW.
The good thingsTeam environment is exceptional with staff always supportive and demonstrating excellent care standards.
The challengesSenior management do not provide support for staff. For an organisation that is supposed to provide a service of excellence in mental health to the community they display none to their staff. Having to question the honesty and integrity of senior staff is disappointing.
11 people found this helpful
2.0
NDIS
Mar 2021Good outweighed by the challenges
The good things-Being able to provide support to NDIS participants and be a part of their journey towards achieving their goals
-Colleagues, within the team colleagues support each other
-Diversity of employees
-The CEO seems to genuinely want to support participants and has shown consideration for staff wellbeing throughout the Covid-19 restrictions/concerns
The challenges-Recent restructuring resulting in a greater focus on profit and business at the expense of staff wellbeing
-Participants needs seem to less of the focus as opposed to being a business revenue
7 people found this helpful
5.0
Recovery Support Worker
Jan 20219 to 10 years in the role, current employee
A fantastic place to work unless you are an entitled brat
The good thingsWorking alongside people to achieve their goals of what recovery means to them. Supportive staff and management. Tremendous work satisfaction and learning through interacting with residents. Very fulfilling role.
The challengesAlways several staff members who place more emphasis on how much they earn over the work they do, but you learn to deal with them. But you get that everywhere I suppose.
1 person found this helpful
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