(66 reviews)

Company Profile

Company overview

Website

Richmind WA

Industry

Social & Welfare Services

Specialities

Mental Health, Residential Support, NDIS Support, Outreach and Community

Company size

101-1,000

Primary location

PO Box 682, Bentley WA 6982

Richmind WA is a leading WA mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations. We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people.

Jobs at Richmind WA

Based on your search activity

People and Capability Lead

at Richmind WA

Cannington, Perth WA

Lead HR strategies and manage complex industrial relations while shaping an engaged, inclusive, and high-performing workplace.

classification: Human Resources & RecruitmentHuman Resources & Recruitment

3d ago

Service Attendant

at Richmind WA

Karratha, Port Hedland, Karratha & Pilbara WA

Support residents’ recovery by maintaining a clean, safe and organised environment at Richmind WA’s Karratha residential service.

classification: Hospitality & TourismHospitality & Tourism

25d ago

Reviews overview

2.866 ratings in total

5

19

4

11

3

2

9

1

25

79%

Rate salary as high or average

45%

Employees recommend this employer to friends

What’s it like working at Richmind WA?

AI summary of recent reviews

Richmond WA demonstrates several strong positive aspects, particularly in its supportive team environment where frontline staff work collaboratively and professionally. The organisation shows commitment to staff development through training opportunities and career pathways, while fostering a diverse and inclusive workplace. Employees particularly value the opportunity to engage in meaningful work supporting mental health in the community.

However, there are areas for improvement, including the need to bridge the gap between senior management and frontline staff in decision-making processes. The organisation could benefit from better integrated systems and processes to enhance communication and service delivery. Additionally, attention could be paid to workload management, particularly regarding shift work and complex case management.

Is this AI summary useful?

Recent reviews

5.0

Administration Role

Mar 2026

All Perth WA5 to 6 years in the role, current employee

Fantastic place to work, would recommend to anyone looking for work in the community services space.

The good thingsFriendly , supportive staff, great support from mangers and head office

The challengesSystems not integrated for greater clarity and speed of communication

1.0

Anonymous

Dec 2025

Perth WA 60004 to 5 years in the role, former employee

Values on paper but safety and inclusion poor in practice

The good thingsFrontline teams are genuinely kind, skilled, and committed. There are strong people across services who care about clients and each other

The challengesI am seriously concerned about the organisation’s direction. There appears to be a widening gap between stated values and day-to-day decisions. Staff who raise legitimate concerns relating to wellbeing, safety, workload, ethics or obligations are not consistently met with transparent responses or meaningful action. Concerns can be handled defensively, undermining trust. In the mental health sector, visible values drift and integrity concerns in leadership decision-making create predictable harm over time, including burnout, disengagement, loss of experience, increased risk, and reduced productivity and reputation. Performative inclusion language, and the gap between messaging and actions, is noticed by staff. Stronger accountability, commitment to ethics/ integrity and follow-through at senior levels are needed to rebuild safety and trust.

Talent and Learning LeadThank you for sharing your feedback. We acknowledge your perspective, though we also stand by the work our teams do every day. Our frontline staff are highly skilled, committed, and genuinely care for the people we support. We recognise that no organisation is perfect, and placements and roles require a balance between supporting staff, clients, and organisational priorities. We encourage staff to raise concerns through the appropriate channels so they can be addressed constructively. If you’d like to discuss your experience further, you’re welcome to contact us at [email protected]

30d+ ago

1.0

WHS Offier

Oct 2025

Cannington WA 6107Less than 1 year in the role, former employee

Zero Accountability from Management

The good thingsUnfortunately, there are no genuine positives to note. A company that fails to uphold its own stated values leaves very little to appreciate. What is promised during onboarding bears no resemblance to the reality once you start.

The challengesThere is a complete lack of structure or support. No training plans, no regular check-ins, and zero accountability from management. When legitimate concerns are raised or constructive feedback is provided, rather than addressing the issues, leadership responds defensively — often by terminating the person who dared to speak up. It’s an environment that discourages initiative, honesty, and professional growth.

Talent and Learning LeadThank you for taking the time to share your feedback. We acknowledge that your experience did not meet your expectations. At Richmind WA, we are proud of our teams who work hard every day to provide support, structure, and professional development opportunities for staff. We recognise that the early period in a role, including probation, is designed to give both the employee and the organisation a chance to assess fit and support needs. During this time, we encourage staff to raise any concerns through the appropriate channels so they can be addressed constructively. If you would like to discuss your experience further, you are welcome to contact us at [email protected]

30d+ ago

Ratings for Richmind WA are shared as-is from employees in line with our community guidelines

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