Superpartners
    (39 reviews)
    Unclaimed

    Company Profile

    Company overview

    Industry

    Financial Investment Services

    Primary location

    2 Lonsdale St, Melbourne VIC 3000
    Naarm, Wurundjeri Woi Wurrung and Bunurong Country
    Superpartners is part of Link Group, Australia’s largest superannuation administration provider and a global provider of financial record keeping services.Superpartners’ manages some 6 million industry super fund member accounts and more than 1 million employer accounts on behalf of its clients which include AustralianSuper, Cbus, HESTA, HOSTPLUS and MTAA Super.Our employees provide a range of services including being the point of contact for member and employer enquiries, right through to processing contributions and payments, as well as managing insurance requirements which members may have as part of their superannuation accounts.Following its acquisition by Link Group in December 2014, Superpartners’ track record of providing service excellence will be further strengthened by leveraging Link’s range of industry-leading technology and information solutions.Source: this is an extract from the company's own website

    Reviews overview

    3.139 ratings in total
    5
    8
    4
    6
    3
    12
    2
    6
    1
    7
    85%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends

    What’s it like working at Superpartners?

    AI summary of recent reviews

    Employees at Superpartners appreciated the great colleagues they worked with and the work-life balance offered, with flexibility to adjust schedules. There was also a strong focus on career development and leadership training, and some found management supportive. However, there were challenges around heavy workloads, particularly in roles like mail handling. While some felt management was caring, others had issues with poor communication, lack of training, and managers not adding value. The processes and systems were seen as outdated by some. After the Link Group takeover, there were concerns about the decreasing company culture and uncertainty around job security.

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    Recent reviews

    2.0
    Administration Role
    Nov 2019
    1 to 2 years in the role, former employee
    The worst manager I have ever worked under.
    The good thingsThe people I worked with were lovely
    The challengesNot a nice working environment. Very regimental. Micro managed at every point. Felt like I was being watched constantly.
    4.0
    Mail administrator opener
    May 2019
    7 to 8 years in the role, former employee
    I enjoyed the work and made good friends with the friendly staff
    The good thingsThe ability to have work life balance as i worked in the mailroom and started at 6.30 and finished at 11.30 and had the afternoons off
    The challengesopening the mail by the designated time ie 2kg of mail per hour .
    4.0
    Mail administrator
    May 2019
    9 to 10 years in the role
    Enjoying coming to work.
    The good thingsThe people I worked with .
    The challengesGet the mail through on time.
    Ratings for Superpartners are shared as-is from employees in line with our community guidelines
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