Sydney Tools
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    Sydney Tools
    (136 reviews)
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    Company Reviews

    Working at Sydney Tools

    3.0136 ratings in total
    5
    55
    4
    7
    3
    4
    2
    17
    1
    53
    81%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(130 ratings)
    Career development
    3.0(130 ratings)
    Benefits & perks
    2.8(127 ratings)
    Management
    2.8(128 ratings)
    Working environment
    2.9(129 ratings)
    Diversity & equal opportunity
    3.1(128 ratings)
    Ratings for Sydney Tools are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Sales Specialist
    Mar 2026
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Great team, but poor support, long hours, and unrealistic expectations.
    The good thingsThe team I worked with was easily the best part of the job. Everyone got along really well, and it made a big difference coming into work each day to work with mates.
    The challengesThere were a few ongoing frustrations. 6 monthly pay reviews were promised during the interview and by management but never actually happened during my employment. There also felt like a clear disconnect between head office and store level, with expectations that didn’t match the realities of working in store. Some store policies were difficult to enforce and often led to unhappy customers, leaving sales staff to deal with the fallout rather than the head office who implement them. The 90 hour fortnights were also pretty full on and don’t support much of a work/life balance.
    1 person found this helpful
    1.0
    N/A
    Mar 2026
    Winnellie NT 0820Less than 1 year in the role, former employee
    The HR manager was rude and unprofessional and no understanding of my limited call availability.
    The good thingsThis review to to do with the hiring process
    The challengesThis review to to do with the hiring process
    5.0
    Sales Specialist
    Feb 2026
    Kalgoorlie WA 6430Less than 1 year in the role, current employee
    Get out why you put in, real opportunities to grow.
    The good thingsFamily business, not corporate bean counters. Skills and experience focused. People who are genuinely passionate about the business and what we sell is refreshing. Genuinely get out what you put in.
    The challengesStaff turnover can be an issue.
    1 person found this helpful
    1.0
    Sales Assistant
    Feb 2026
    Delacombe VIC 33561 to 2 years in the role, former employee
    Worst job I have ever had!!!
    The good thingsMet some great blokes made some good friendships
    The challengesAvoid Sydney tools at all costs this company will drain the life out of you! If you value your mental health and being valued then this job is not for you unrealistic sales targets to zero help from head office to enforcing procedures but never answer emails or phones at critical times micro managing is their specialty, they don’t offer refunds so customers constantly coming and yelling at staff because we can’t give a refund even if the refund is clearly what’s needed! Sydney tools thrives off being toxic and ruining your work experience your not valued your just another number ready to be replaced the money is terrible and working 90hr fortnight’s is ridiculous not to mention you have to push imported products on customers and the ln those products break 3 days later and no refund for customers absolute joke of place
    6 people found this helpful
    1.0
    Technician
    Jan 2026
    Melbourne VIC 3000Less than 1 year in the role, former employee
    An absolute nightmare.
    The good thingsA couple of decent colleagues.
    The challengesNearly every single aspect of the place!!!
    2 people found this helpful
    2.0
    Warehouse Supervisor
    Jan 2026
    Moorebank NSW 2170Less than 1 year in the role, former employee
    Warehouse needs major improvements
    The good thingswarehouse staff were friendly, and leaving everyday
    The challengesEverything about the warehouse needs improving, especially safety and cleanliness, some staff need to be let go but because of the high turn over the bad employees keep their job, the long serving warehouse manager doesn't help the situation as he is very relaxed with safety and does not set a good example for the employees as he can't even follow basic warehouse rules and safety issues.
    3 people found this helpful
    1.0
    Dispatcher
    Jan 2026
    Melbourne VIC 3000Less than 1 year in the role, former employee
    AVOID THIS PLACE LIKE THE PLAGUE
    The good thingsBest thing was clocking off at the end of the day
    The challengesEverything needs improving. Worst workplace I’ve ever encountered. No support. Minimal training. Dated systems. Terrible work culture. There is nothing positive to say about this company. Avoid like the plague. Not worth damaging your mental health for a dead end job like this place offers
    5 people found this helpful
    5.0
    Sales Associate
    Jan 2026
    All Gold Coast QLD3 to 4 years in the role, current employee
    A positive sales role with great learning opportunities in a fast‑paced retail environment.
    The good thingsWorking in sales at Sydney Tools on the Gold Coast gave me the chance to build strong product knowledge across a huge range of tools and accessories. The role is very hands‑on, and you quickly learn how to match customers with the right gear for their trade or project. The team environment can be supportive when everyone is on the same page, and the fast pace keeps the days moving. It’s a great place to develop confidence in customer service, technical understanding, and retail operations.
    The challengesSales can be demanding, especially during peak periods or major promotions. You often need to juggle multiple customers, stock checks, and admin tasks at once. Stock availability can sometimes make it harder to close a sale, so being adaptable and solution‑focused is important. Communication between stores and head office can occasionally feel slow, which means sales staff need to manage expectations and think on their feet.
    2 people found this helpful
    1.0
    Marketing Role
    Dec 2025
    Roselands NSW 21961 to 2 years in the role, former employee
    Avoid this place if you could.
    The good thingsLeave work to go home.
    The challengesUnsupportive co workers. Vague job description. HR didn't have a clue.
    7 people found this helpful
    1.0
    Sales Specialist
    Dec 2025
    Perth WA 6000Less than 1 year in the role, former employee
    would rather work for the dole
    The good thingsthe guys you get to work with
    The challengesunrealistic sales targets, the stress from head office, state manager is just a rude angry little man that lives off anger, cigarettes and coca cola. no actual support from head office or warranty team they just tell you to upsell rather than provide customer support. some people are classed as favorites and never get reprimanded they just shove blame onto other people. zero work life balance and no support from HR when things get hard.
    6 people found this helpful
    1.0
    Repairer
    Nov 2025
    Archerfield QLD 4108Less than 1 year in the role, former employee
    Work here if you don’t like to feel included as part of a team and you like unorganised management
    The good thingsPay is decent but not for the work they expect you to do
    The challengesManagement is all over the place and do not communicate with HR. They give empty promises compared to what they advertise on the ads. No support and lack of safety and SOP
    7 people found this helpful
    1.0
    Salesperson
    Oct 2025
    Ellenbrook WA 60692 to 3 years in the role, former employee
    Toxic, low pay, zero morale, zero work life balance.
    The good thingsSome of the guys you work with are ok.
    The challengesSydney Tools is an absolute nightmare to work for. The Sydney bosses and head office management treat both staff and customers with complete contempt. You’ll work around 90.5 hours a fortnight, with unpaid overtime expected nearly every week, often on weekends. Sales targets are absurd, and anyone who questions them is made to feel disposable. The WA state and area managers are toxic, morale is non-existent, and the whole company runs on fear and pressure. Owners and directors are deluded, ignoring the endless negative feedback. Avoid this company at all costs — it’s a burnout factory.
    10 people found this helpful
    2.0
    Sales Representative
    Sep 2025
    Carrum Downs VIC 32011 to 2 years in the role, current employee
    Seriously toxic and ruins mental health
    The good thingsThe pay is decent for the amount of work you do, and most of the people you'll be in store with are good, bonding over mutual suffering
    The challengesThe complete lack of care from upper management, they will make promise after promise of promotions and whatever else you ask for, never follow through on it and give insufficient reasons for doing so. They have no care for staff retention and are of the belief that 'everyone is replacable so who cares about keeping who we already have employed happy'
    8 people found this helpful
    5.0
    Sales Specialist
    Sep 2025
    Minchinbury NSW 2770Less than 1 year in the role, current employee
    Very good structured company.
    The good thingsExcellent support and training
    The challengesNothing that I don’t like
    5.0
    Graphic Designer & Ecommerce Specialist
    Sep 2025
    Roselands NSW 2196Less than 1 year in the role, current employee
    A great mix of culture, growth, and creativity!
    The good thingsSydney Tools is a great place to work as a designer — the projects are always varied, the culture is friendly and collaborative, and the team is really supportive. There are also plenty of opportunities to grow and develop your skills as the company continues to expand.
    The challengesThe pace can be pretty quick with plenty of projects happening at once, but it keeps the work exciting!
    5.0
    Inventory Assistant
    Sep 2025
    Sydney NSW 20001 to 2 years in the role, current employee
    Amazing community and great connections
    The good thingsThe people. There are so many helpful, knowledgeable and talented people. You can create so many amazing connections and relationships, both in and out of the business.
    The challengesIt’s a fast growing business, so there if always a lot to do.
    1 person found this helpful
    5.0
    Manager
    Sep 2025
    Roselands NSW 21962 to 3 years in the role, current employee
    Happy to be a part of a fast growing and exciting company
    The good thingsSydney Tools is a family business and full of great people. You have direct exposure and lines of communications to senior staff and also the directors which is rare in most businesses. Working in the head office is often busy and loud, but the hustle makes for a great work environment and I love coming to work each day.
    The challengesI can't really think of any. You are expected to work hard and do your job, so its an environment where you get out what you put in - but if you are like me, I see this as a good thing. Good work gets recognised!
    1 person found this helpful
    4.0
    Office Staff
    Sep 2025
    Roselands NSW 2196Less than 1 year in the role, current employee
    Still enjoying the work and the people I get to collaborate with
    The good thingsBeing part of this team has been a rewarding experience. Everyone brings something valuable to the table, and the environment encourages growth.
    The challengesMicro-managing certain aspects of the job
    5.0
    Sales Training Manager
    Sep 2025
    Roselands NSW 21968 to 9 years in the role, current employee
    I thrive in structured, disciplined environments where strong culture, teamwork, and positive morale create a workplace that inspires productivity and growth.
    The good thingsI really enjoy the culture and morale at head office. The environment is both friendly and disciplined, and I appreciate being part of a well-structured business surrounded by great people.
    The challengesI dont have any, i enjoy coming in doing what i do best and thats my job.
    1 person found this helpful
    1.0
    Salesperson
    Sep 2025
    Lonsdale SA 5160Less than 1 year in the role, former employee
    Avoid this business at all costs. If you are desperate or it's your only option until something else turns up. Terrible company
    The good thingsThe other guys team members are nice and some good customers.
    The challenges90 hour fortnightly roster for average pay. The store leaks in the rain and the staff facilities are awful. Broken taps and no decent drinking water for staff. The heating is awful and you have to park your car on the main road. No chairs in the store so you're on your feet 9 to 11 hours a day depending on the shift you have. Sales targets don't add up too the realistic trade that the store achieves. Some times no customers enter the store for hours at a time so be prepared to be bored , unless the state manager is present then everyone tries to look busy. You might be sent to get change from the bank or pick up stock or deliver items to customers using your car with no compensation. Once every week or so the sight gets an email from above to go spy on the local competition so you get sent to take pictures and report back. Training happens when you have no customers but it's the same 5 legend products. The business practice and return policies are awful , I could go on and on.
    6 people found this helpful
    3.0
    Sales Specialist
    Aug 2025
    Gregory Hills NSW 2557Less than 1 year in the role, former employee
    Take all these reviews with a grain of salt
    The good thingsExcellent state manager and good crew. Training is great and the culture can be great. You really do get out what you put in.
    The challengesStore manager was a terrible manager with no people skills whatsoever. Hours also are not ideal if you have a family.
    3 people found this helpful
    5.0
    Store Manager
    Aug 2025
    Alexandria NSW 20158 to 9 years in the role, current employee
    Great working environment with a great team
    The good thingsFast paced sales environment with unlimited room for growth and progression. All training is provided to ensure you reach your full potential.
    The challengesNo real challenges, of course here are difficult situations that arise in any retail environment however, there is always support available either through area/state managers.
    2 people found this helpful
    5.0
    Senior Retail Sales Assistant
    Aug 2025
    Melbourne VIC 30002 to 3 years in the role, current employee
    A Fast-Paced, Rewarding Workplace with Plenty of Growth Opportunities
    The good thingsWorking at Sydney Tools has been an incredibly rewarding experience. As a senior salesperson, I get to work with a wide range of quality products and help customers find the right tools for their needs. The company fosters a fast-paced, supportive environment where hard work is recognised and rewarded. If you’re passionate about tools, sales and being part of a motivated team, Sydney Tools is a great place to be.
    The challengesLike any fast-paced retail environment, Sydney Tools can be challenging at times. The workload can be demanding, especially during peak sales periods, and staying across such a large product range requires ongoing learning. Targets are ambitious, which pushes you to continually perform at your best. These challenges can be intense, but they also help you grow professionally, build resilience, and develop strong problem-solving skills. If you’re motivated, adaptable, and enjoy working under pressure, these aspects can actually be very rewarding.
    5.0
    Human Resources Manager
    Aug 2025
    All Sydney NSW1 to 2 years in the role, current employee
    Excellent career growth and opportunities.
    The good thingsFantastic working environment and supportive colleagues, definitely a position where growth is available to those who apply themselves.
    The challengesNo real challenges, as always, there are difficult situations that arise; however, management is always willing to support when required.
    1 person found this helpful
    5.0
    Support office Staff
    Aug 2025
    Roselands NSW 21962 to 3 years in the role, current employee
    A place for driven people who want to succeed and grow. You will be rewarded well for your efforts.
    The good thingsPersonal Growth. This company really does reward your hard efforts. I have never worked for another company that has given me the opportuntites with renumeration or internal advancement within this time frame. Its exciting to be a part of a growing company.
    The challengesBeing part of a company growing so quickly has its challenges and sometimes we overshoot what is acheivable, so timeframes and expectations can be high. but it comes from a good place of passion and a drive to succeed.
    1 person found this helpful
    5.0
    Assistant Manager
    Aug 2025
    Morayfield QLD 45063 to 4 years in the role, current employee
    Great opportunities, love the tool shop!
    The good thingsSydney Tools is a fantastic company to work for! There is the general day to day challenges you face in the role however the support network is vast and the structures in place prepare you well and truly. I have progressed at a great pace throughout the business and the pay reviews are a huge bonus. Great money for the role and a solid team based atmosphere.
    The challengesGeneral retail issues with consumers pop up from time to time as they would in any retail setting however you have a large amount of support and clear cut procedures on how to handle these.
    1 person found this helpful
    5.0
    Store Manager
    Aug 2025
    Tamworth NSW 2340Less than 1 year in the role, current employee
    Managing a Sydney Tools store definitely comes with its challenges,from keeping stock in check to smashing sales targets and making sure customers leave happy, but I genuinely enjoy leading the team and keeping the place running smoothly every day.
    The good thingsAs a manager at one of the Sydney Tools stores, I’ve had the privilege of working with an incredible team that’s passionate about tools and dedicated to delivering top notch customer service every day.
    The challenges Managing a Diverse Team High Customer Expectations Stock Management & Inventory Control Meeting Sales Targets
    2 people found this helpful
    1.0
    Warehouse Storeperson
    Aug 2025
    Sunshine VIC 3020Less than 1 year in the role, former employee
    pay was good even though it was a sat every second fortnight, management were not helpful especially the sydney heirachy
    The good thingssome great people in sales
    The challengesconstantly working alone when its a 3 man job , and still expected to have everything done , and if its not they come down on you hard the extra training is a crock, once you start thats it. i seen one of the dispatch guys get a written warning without a word spoken to him first
    2 people found this helpful
    5.0
    Assistant Manager
    Aug 2025
    Stafford QLD 40531 to 2 years in the role, current employee
    Loving working with upper management to get the stores running effectively. Sydney tools have given me the opportunity to assist manage a store after only being with the company 18 months.
    The good thingsGood Staff, Good Upper Management. Above Good Wages. Decent Training provided and plenty of pathways to explore
    The challengesNothing really bad to say about this company
    1 person found this helpful
    4.0
    Senior Sales Representative
    Aug 2025
    Tweed Heads South NSW 2486Less than 1 year in the role, current employee
    Friendly staff, Good pay, and company progression, work close to home.
    The good thingsFriendly staff, decent wages, pay reviews, training provided, good working environment, close to home, company progression.
    The challenges11 day fortnight, long hours, dated software.
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