Employees consistently highlight the welcoming and supportive team environment at Workways, with colleagues who are helpful and passionate about their work. Staff appreciate the opportunity to make a positive difference to their community and help those in need. The availability of salary packaging as a not-for-profit benefit is valued, along with good work/life balance that includes monthly ADOs and a gifted Christmas break.
However, there are some potential challenges, such as management changing frequently with inconsistencies in support and recognition for staff efforts. Several employees indicate that training and upskilling opportunities could be improved, particularly during onboarding. There can be pressure to meet monthly KPIs, which may feel more focused on targets than client outcomes. Staff have also noted ongoing changes to policies and procedures that require adaptation, and some feel that hard work isn't always recognised with inconsistencies in pay relative to experience.