Career Advice
E.g. nurse, resume, interview, sales...
🔍
🔍

Family Support Worker

A challenging and rewarding role providing emotional and practical support to families in need.

What's it like to be a Family Support Worker?

Family Support Workers are professionals who offer and deliver practical and emotional support, guidance and services to children and families in need.

Family Support Worker

Tasks and duties

  • Work with clients to assess their needs and to determine the type of emotional or practical support and help they require.
  • Support children and their families by providing or locating practical and/or emotional assistance.
  • Work with other professionals as necessary and maintain accurate and up-to-date records.
Read less

Family Support Workers may work for a variety of organisations or agencies including child protection, community health, early childhood intervention, foster care or adoption, and family service. It is common for Family Support Workers to meet and work with families in their own homes.

Empathy, being non-judgemental and having good listening skills are important, in addition to having an understanding about what additional services and supports may also be available for children and their families.

info
Source: SEEK job ads

How to become a Family Support Worker


SEEK Learning
To become a Family Support Worker in Australia, qualifications in community services, social work, social welfare or health are usually required. Positions are available for those with certificate qualifications, but some employers prefer a diploma or bachelor-level qualification.

  1. Complete a qualification in social or community services. This will usually be a Certificate III in Community Services (CHC32015), Certificate IV in Child, Youth and Family Intervention (CHC40313). Alternatively, complete a Diploma of Community Services (CHC52015), Diploma of Counselling (CHC51015).
  2. Obtain a Working with Children Check, or equivalent. Some organisations may also ask for a National Police Certificate.
  3. Family Support Workers who wish to further their careers can undertake additional qualifications in social work or family therapy.

Explore qualifications

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
Powered bySEEK Learning

What skills are employers looking for?

Employers want

  • Working with children check
  • Interpersonal skills
  • Resilience
  • Initiative
  • Communication skills
Hi there, what skills have you included in your SEEK Profile?
info
Source: SEEK job ads and SEEK Profile data

How do Family Support Workers rate their role?

Latest reviews from 12 Family Support Workers surveyed on SEEK

Work-life balance
4.0
Job satisfaction
4.1
Career progression opportunities
3.6
Job security
3.5
Pay / Salary
4.1
Variety of work
4.0

Latest reviews

All
Positive
Negative
Oct 2018
Yes it can be it times
Reviewer's Qualification
Certificate III in Aged Care
Experience
5 – 9 years
Organisation size
Large (200+ employees)
The good things
I love been disability support worker and is a very good role, as you can in to wet & wild and movie world and sea world and public transport for free as support worker/carer and I so done my certifi...
The challenges
When a client's is not happier and hit you or bit you or family tell the office their do not like you no more and their get taking off you and then you have issues getting more work from the office
Read more
Oct 2018
Community service is broad and rewarding
Reviewer's Qualification
Diploma of Community Services
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Financial counseling
The good things
I love supporting people to manage their finances and help deal with debt
The challenges
The demand in service
Read more
Oct 2018
Family support is rewarding
Reviewer's Qualification
Diploma of community welfare
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
The good things
Watching people change into the person they want to be & them getting things they want. Watching people become assertive in every day life. Mixing with a diversity of people & children. Watching child...
The challenges
Seeing people who are so traumatized to change & having children removed from their care. Short staffed & not getting support needed from senior staff
Read more
Oct 2018
Family supprt worker is a position for you if you care about children and families
Reviewer's Qualification
Master of human rights, Development and Social Justice
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Social work
The good things
Flexible, Satisfaction if you want to help others and pass on knowledge.
The challenges
Mostly on field work. When forming partnerships with other organisations you have to be very careful as they are not honest.
Read more
Oct 2018
Family work is frustrating, thankless, uncertain, and ever changing in a broken system.
Reviewer's Qualification
Diploma of Community Services
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Finance
The good things
Flexible working arrangements and variety of tasks performed was good.
The challenges
Compassion fatigue, little feedback and seen results, at the mercy of clients and their integrity, frustrating work, trauma, disjointed overall system of intervention and governance, never ending cycl...
Read more
Oct 2018
Family Supprt can be the most challenging and rewarding all in the same day!!!!
Reviewer's Qualification
Bachelor of Education
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Family Support
The good things
The good thing about being a Family Support Worker is the fact that I am helping families stay together and get back on track after many obstacles in their life such as drug and alcohol addictions, me...
The challenges
The challenges in this role is trying to break the cycle of poverty, addiction and cultural adversity. Keeping adolescents from disengaging at school can be very challenging. Sometimes after closing ...
Read more
Oct 2018
You will care more for the families that you work with more than FSI cares for you
Reviewer's Qualification
Master of Teaching (Primary)
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Intensive family support worker
The good things
Great pay and incentives. The theory behind the approach of FSI is sound and evidence based which makes for an exciting and fulfilling role
The challenges
No management support for staff . Cases are piled on us without any thought or care for our wellbeing. It has taken me 18months to get back into the workforce due to the way I was treated by managemen...
Read more
Oct 2018
Amazing Experience not to be missed..youll understand once you go!
Reviewer's Qualification
Dip of Communit Welfare
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Child and Family
The good things
Fkexible challenging reciprocal learning diverse rewarding great support great opportunities to develop professionally and personaly Get to see the country
The challenges
Isolating at times but at same time motivates you to find things to do Challenges are very minimal really and there are always solutions to overcome them and support Advice i would give is to researc...
Read more
Oct 2018
Challenging work but very rewarding
Reviewer's Qualification
Diploma of Community Services
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Mental Health
The good things
This role can be challenging however it is rewarding to support families and young people to achieve their life goals.
The challenges
Working with families and young people involved in the child protection system and who are experiencing mental health issues can be challenging because they require intensive support which can impact ...
Read more
Oct 2018
Love my job but like all jobs it has its hard times
Reviewer's Qualification
Diploma of Youth Work
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Family support
The good things
Every shift is different, and support people with disabilities to achieve their goals is very rewarding
The challenges
There can be times where there are no shifts available or shifts are cancelled leaving the worker to not being paid
Read more
info
Source: SEEK Role Reviews

Working hours for Family Support Workers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 12 Family Support Workers

Browse related careers by interest

See careers related to Family Support Worker by field of interest.

info
Source: SEEK job ads and SEEK Profile data