Customer Service Manager
Manage the performance and activities of a customer service team.
Job opportunities
1,002
Jobs on SEEK right now
Job growth
N/A*
Projected job growth in 5 years
Salary
$70k
Most common salary
Job satisfaction
4.0
What's it like to be
What can I earn as a Customer Service Manager?
All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Customer Service Manager is between $65k and $75k
Compare salaries by similar roles
Logistics Coordinator
Most common salaryAUS
$20k$60k$130k
Explore skills overlap
13
Customer Service and Sales Consultant
Most common salaryAUS
$20k$55k$95k
Explore skills overlap
11
Service Assistant
Most common salaryAUS
$20k$50k$110k
Explore skills overlap
11
Account Executive
Most common salaryAUS
$20k$70k$150k
Explore skills overlap
11
Operations Supervisor
Most common salaryAUS
$20k$80k$150k
Explore skills overlap
9
Close salary comparison
Source: SEEK job ads. Salaries include superannuation.
How to become a Customer Service Manager
Formal qualifications are not essential to work as a Customer Service Manager, though they may assist you in building your skills.
- Consider completing a Certificate IV in Customer Engagement (BSB40315). This course will develop your skills to respond to complex customer requests or complaints.
- Alternatively, the Certificate IV in Leadership and Management (BSB42015) will prepare you for leadership positions in the workplace.
- The Diploma of Leadership and Management (BSB51918) will teach you how to manage projects and develop team plans to meet expected outcomes.
Explore related qualifications
SEEK users who have worked as a Customer Service Manager have studied these qualifications.
All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
Bachelor of Arts
This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
Bachelor of Commerce
This degree prepares you for a range of roles in the accounting, economics, finance and business industries, depending on the specialisation chosen.
Bachelor of Business
This degree will help to build a foundation in business studies. There may also be the option to specialise in one or more fields of business.
Skills and experience employers are looking for
Hi there, have any of these? Add your skills directly to your SEEK Profile.
Hi there, have any of these? Add your skills directly to your SEEK Profile.
Skills listed in your SEEK Profile
Based on your skills, here are some roles to explore
Did you find this helpful?


Source: SEEK job ads and SEEK Profile data
Upskill with an online short course
Get instant access to online training for these in-demand Customer Service Manager skills
How do Customer Service Managers rate their role?
Latest reviews from 9 Customer Service Managers surveyed on SEEK
Work-life balance
4.1
Job satisfaction
4.0
Career progression opportunities
3.9
Job security
3.8
Pay / Salary
3.2
Variety of work
4.2
Latest reviews
All
Positive
Negative
Office Manager is an excellent job and I wouldn’t change it.
Reviewer's Qualification
Certificate III in Business Administration (Education)
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Office Manager
The good things
The good things about my tile is dealing with customers and suppliers . Meeting so many different people in person and over the phone .
The challenges
There are not many challenges in my role . It’s so well planned
Read more
If you are a people’s s person then you have found your role
Reviewer's Qualification
Bachelor of Commerce/Bachelor of Law
Experience
Less than a year
Organisation size
Small (1-19 employees)
Specialisation
Solar
The good things
Its a great opportunity if you are a people person and are good at communicating as well as like to solve problems. You must have patience to deal with problems as sometimes you might even have to wor...
The challenges
This role is mainly based on customer interaction and there will always be complains. Be prepared and have the patience to smile and not let these things affect your personal life.
Read more
Source: SEEK Role Reviews
What are the job opportunities for Customer Service Managers?
Find out how the job market is trending
All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
Latest Customer Service Manager jobs on SEEK
Source: SEEK job ads
Explore similar careers
Source: SEEK job ads and SEEK Profile data