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Customer Service Manager

Manage the performance and activities of a customer service team.

What's it like to be

What can I earn as a Customer Service Manager?

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The most common annual salary in AUS for a Customer Service Manager is between $65k and $75k
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Source: SEEK job ads. Salaries include superannuation.

How to become a Customer Service Manager


SEEK Learning
Formal qualifications are not essential to work as a Customer Service Manager, though they may assist you in building your skills.

  1. Consider completing a Certificate IV in Customer Engagement (BSB40315). This course will develop your skills to respond to complex customer requests or complaints.
  2. Alternatively, the Certificate IV in Leadership and Management (BSB42015) will prepare you for leadership positions in the workplace.
  3. The Diploma of Leadership and Management (BSB51918) will teach you how to manage projects and develop team plans to meet expected outcomes.

Explore related qualifications

SEEK users who have worked as a Customer Service Manager have studied these qualifications.

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Bachelor of Arts

This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
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Bachelor of Commerce

This degree prepares you for a range of roles in the accounting, economics, finance and business industries, depending on the specialisation chosen.
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Bachelor of Business

This degree will help to build a foundation in business studies. There may also be the option to specialise in one or more fields of business.
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Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

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How do Customer Service Managers rate their role?

Latest reviews from 9 Customer Service Managers surveyed on SEEK

Work-life balance
4.1
Job satisfaction
4.0
Career progression opportunities
3.9
Job security
3.8
Pay / Salary
3.2
Variety of work
4.2

Latest reviews

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Positive
Negative
Aug 2019
Office Manager is an excellent job and I wouldn’t change it.
Reviewer's Qualification
Certificate III in Business Administration (Education)
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Office Manager
The good things
The good things about my tile is dealing with customers and suppliers . Meeting so many different people in person and over the phone .
The challenges
There are not many challenges in my role . It’s so well planned
Read more
Aug 2019
If you are a people’s s person then you have found your role
Reviewer's Qualification
Bachelor of Commerce/Bachelor of Law
Experience
Less than a year
Organisation size
Small (1-19 employees)
Specialisation
Solar
The good things
Its a great opportunity if you are a people person and are good at communicating as well as like to solve problems. You must have patience to deal with problems as sometimes you might even have to wor...
The challenges
This role is mainly based on customer interaction and there will always be complains. Be prepared and have the patience to smile and not let these things affect your personal life.
Read more
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Source: SEEK Role Reviews

What are the job opportunities for Customer Service Managers?

Find out how the job market is trending

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Job opportunities

Customer Service Manager jobs on SEEK
1,002
Jobs on SEEK right now
Source: SEEK

Latest Customer Service Manager jobs on SEEK

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Source: SEEK job ads
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Source: SEEK job ads and SEEK Profile data