Consider completing a Certificate IV in Customer Engagement (BSB40315). This course will develop your skills to respond to complex customer requests or complaints.
Alternatively, the Certificate IV in Leadership and Management (BSB42015) will prepare you for leadership positions in the workplace.
The Diploma of Leadership and Management (BSB51918) will teach you how to manage projects and develop team plans to meet expected outcomes.

Explore related qualifications

SEEK users who have worked as a Customer Service Manager have studied these qualifications.

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Bachelor of Arts

This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.

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See 33 institutions that offer this course in Australia and Online.

Bachelor of Commerce

This degree prepares you for a range of roles in the accounting, economics, finance and business industries, depending on the specialisation chosen.

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See 20 institutions that offer this course in Australia and Online.

Bachelor of Business

This degree will help to build a foundation in business studies. There may also be the option to specialise in one or more fields of business.

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See 21 institutions that offer this course in Australia and Online.

Skills and experience employers are looking for

Hi there, have any of these? Add your skills directly to your SEEK Profile.

Customer Service

Team Leadership

Visual Merchandising

Goal Setting

Customer Oriented

Contact Centre Services

Multitasking

Problem Solving

Resilience

Microsoft Office

Skills listed in your SEEK Profile

Based on your skills, here are some roles to explore

Roles where your skills are commonly valued by employers.

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Source: SEEK job ads and SEEK Profile data

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How do Customer Service Managers rate their role?

Latest reviews from 9 Customer Service Managers surveyed on SEEK

Work-life balance

4.1

Job satisfaction

4.0

Career progression opportunities

3.9

Job security

3.8

Pay / Salary

3.2

Variety of work

4.2

Latest reviews

All

Positive

Negative

Aug 2019

Office Manager is an excellent job and I wouldn’t change it.

Reviewer's Qualification

Certificate III in Business Administration (Education)

Experience

5 – 9 years

Organisation size

Small (1-19 employees)

Specialisation

Office Manager

The good things

The good things about my tile is dealing with customers and suppliers . Meeting so many different people in person and over the phone .

The challenges

There are not many challenges in my role . It’s so well planned

Aug 2019

If you are a people’s s person then you have found your role

Reviewer's Qualification

Bachelor of Commerce/Bachelor of Law

Experience

Less than a year

Organisation size

Small (1-19 employees)

Specialisation

Solar

The good things

Its a great opportunity if you are a people person and are good at communicating as well as like to solve problems. You must have patience to deal with problems as sometimes you might even have to wor...

The challenges

This role is mainly based on customer interaction and there will always be complains. Be prepared and have the patience to smile and not let these things affect your personal life.

Source: SEEK Role Reviews