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IT Support Technician

Monitor, maintain and provide technical assistance for IT systems.

What's it like to be an IT Support Technician?

IT Support Technicians work within an organisation’s IT team, where their role is to monitor, maintain and provide technical assistance for IT systems.

IT Support Technician

Tasks and duties

  • Technical user support.
  • Assessing issues and prioritising accordingly.
  • Network administration.
  • Hardware and software installation.
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They support system users through remote desktop software, email exchanges and telephone conversations. Issues they work on can range from network systems to individual desktop computers or laptops. The role is often an entry point to a career in IT.

An IT Support Technician requires technical expertise and the ability to work closely with network, security and application teams.

What can I earn as an IT Support Technician?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for an IT Support Technician is between $55k and $65k
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Source: SEEK job ads

How to become an IT Support Technician


SEEK Learning
To work as an IT Support Technician in Australia, you will generally be expected to have a VET or undergraduate qualification in IT or relevant experience and industry certifications.

  1. Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.
  2. Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+, or Windows Server 2016.

Explore related qualifications

SEEK users who have worked as an IT Support Technician have studied these qualifications.

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Diploma of Information Technology

This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.

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Diploma of Information Technology provider logo
Diploma of Information Technology provider logo
Diploma of Information Technology provider logo

Bachelor of Information Technology

This degree gives you a grounding in a range of information technology areas and may allow you to specialise in an area of interest.

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Bachelor of Information Technology provider logo
Bachelor of Information Technology provider logo
Bachelor of Information Technology provider logo
Bachelor of Information Technology provider logo
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Source: SEEK job ads and SEEK Profile data

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How do IT Support Technicians rate their role?

Latest reviews from 11 IT Support Technicians surveyed on SEEK

Work-life balance
4.2
Job satisfaction
4.2
Career progression opportunities
3.7
Job security
4.1
Pay / Salary
3.7
Variety of work
3.8

Latest reviews

All
Positive
Negative
Oct 2018
IT Support can be rewarding career choice
Reviewer's Qualification
Diploma of Information Technology (Internetworking)
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
IT Support Officer
The good things
I have worked numerous different support roles over the years. It's great being able to help people with their IT issues, whether that be over the phone, via email or in person. To really enjoy the ...
The challenges
Answering phones and dealing with angry clients can be stressful, as long as you can keep your cool under pressure you will be fine, it doesn't happen often. Shift work can be draining if you have ea...
Read more
Oct 2018
ICT SUPPORT TECHNICIAN is a technical minded job but very interesting field.
Reviewer's Qualification
Master of Engineering (Telecommunications)
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
IT repairs and sales
The good things
ICT Support Technician is an interesting career which includes troubleshooting both hardware and software related issue in IT devices. Disassembling different devices and inspect them to find out the...
The challenges
every Job that you come across being an ICT Support Technician is always a bit challenging as you need to concentrate to make sure you find the fault and fix accordingly. Even if the Job is similar to...
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Source: SEEK Role Reviews

Working hours for IT Support Technicians

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 11 IT Support Technicians

What are the job opportunities for IT Support Technicians?

Find out how the job market is trending

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

IT Support Technician jobs on SEEK
2,616
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
14%
2019
2024
Source: LMIP. ICT Support Technicians

Latest IT Support Technician jobs on SEEK

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Source: SEEK job ads

Browse related careers by interest

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Source: SEEK job ads and SEEK Profile data