What's it like to be an IT Support Technician?
IT Support Technicians work within an organisation’s IT team, where their role is to monitor, maintain and provide technical assistance for IT systems.
Tasks and duties
- Technical user support.
- Assessing issues and prioritising accordingly.
- Network administration.
- Hardware and software installation.
They support system users through remote desktop software, email exchanges and telephone conversations. Issues they work on can range from network systems to individual desktop computers or laptops. The role is often an entry point to a career in IT.
An IT Support Technician requires technical expertise and the ability to work closely with network, security and application teams.
What can I earn as an IT Support Technician?
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How to become an IT Support Technician
- Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.
- Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+, or Windows Server 2016.
Explore related qualifications
SEEK users who have worked as an IT Support Technician have studied these qualifications.
This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.
This degree gives you a grounding in a range of information technology areas and may allow you to specialise in an area of interest.