IT Technician
Provide technical support and IT expertise to computer users.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be an IT Technician?
- How to become an IT Technician
- Latest IT Technician jobs
- Top skills and experience for IT Technicians
- Is IT Technician the right role for you?
- IT Technician role reviews
What's it like to be an IT Technician?
Information Technology (IT) Technicians are computer experts who provide IT support to users. They install and configure new software and hardware, respond to support requests and ensure the optimal performance of computers through ongoing maintenance.
Tasks and duties
- Responding to incoming requests for support.
- Determining software or hardware solutions to problems.
- Ensuring correct and efficient use of software and hardware.
- Communicating with customers in person, over the phone and via email.
- Downloading, installing and configuring new software and performing software updates.
- Installing, repairing and maintaining hardware and peripheral equipment such as monitors, routers and modems.
- Providing ongoing coaching and tuition to users.
- Maintaining records of actions taken.
How to become an IT Technician
It is possible to work as an Information Technology Technician without formal qualifications; however, most employers prefer candidates with qualifications in information technology.
- Complete a qualification in Information Technology. This could be the Diploma of Information Technology (ICT50118) or a Bachelor of Information Technology.
- Join the Australian Computer Society (ACS) while studying.
- Upon graduation, attain your ACS certification and undergo ongoing CPD.
Compare your salary
Find out how your salary compares with the average salary for IT Technicians.Latest IT Technician jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all IT Technician jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. IT Technician employers on SEEK are looking for job seekers with expertise in the following areas. Hardware
IT Technical Support
Troubleshooting
Printers
Microsoft Office 365
Installation
Resolving Hardware Issues
Microsoft Windows
Firewalls
Cybersecurity
Source: SEEK job ads and SEEK Profile data
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Latest IT Technician reviews
Jun 2024
My experience as an entry-level Information Technology Technician has been a dynamic journey of learning, problem-solving, and assisting others with technical issues in a fast-paced environment.
Reviewer's QualificationBachelor of Science (Computer Science)
ExperienceLess than a year
Organisation sizeSmall (1-19 employees)
SpecialisationInformation & Communication Technology
The good thingsAs an IT Technician, I enjoy the constant learning and problem-solving aspect of the job. Every day presents new challenges and opportunities to expand my skills and knowledge. Additionally, I find sa...
The challengesOne aspect of being an IT Technician that can be challenging is dealing with repetitive or mundane tasks, such as resetting passwords or performing routine maintenance. Additionally, troubleshooting c...
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May 2021
Primary schools tech support is rewarding personally, though sadly, not financially.
Reviewer's QualificationCompleted High School (Year 12)
Experience5 – 9 years
Organisation sizeMedium (20-199 employees)
SpecialisationTech Service Desk
The good thingsIf you like to help people and make them feel heard and supported, this is the perfect job. It also rewards the ability to self manage and prioritise. No day is the same as the last and you need great...
The challengesThe ever-changing nature of this job means that what worked yesterday isn’t guaranteed to work next week. There’s often more emergencies than time to fix them so a positive attitude is a must to deal ...
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
