Support Technician
Resolve technical problems to ensure an organisation can operate effectively.
Job opportunities
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Jobs in SEEK right now
Job growth
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5-year projection
Salary
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Typical salary
Job satisfaction
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Job opportunities
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Jobs in SEEK right now
Salary
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Typical salary
Job growth
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5-year projection
Job satisfaction
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What's it like to be a Support Technician?
Support Technicians are individuals who predominantly work within IT settings to ensure an organisation’s technology, services, network and security are working effectively. Support Technicians are individuals who understand technical problems or requests and can resolve these issues by providing advice or solutions.
Tasks and duties
- Supporting technology and IT services by detecting and resolving any technical issues for end users by installing, removing or updating hardware and software in a timely manner.
- Recommending and implementing preventative measures, products or equipment to improve company productivity.
- Using remote support and remote devices to assist individuals who require support but are not physically present.
Being a Support Technician means possessing an excellent understanding of technology, such as computer hardware and software, electronic equipment, processors, circuit boards, programming and different applications.
How to become a Support Technician
Formal qualifications aren’t mandatory in order to become a Support Technician in Australia, however, employers may prefer Support Technicians to have formal qualifications or extensive experience in the area.
- Undertake formal qualifications in information technology. This may be through a VET (Vocational Education and Training) course such as a Diploma of Information Technology (ICT50118) or a university degree such as the Bachelor of Information Technology.
- Gain experience in the field.
- Pathways for Support Technicians who wish to further or diversify their career include becoming a Software Support Technician, a Network Support Technician or a Network Administrator.
Compare your salary
Find out how your salary compares with the average salary for Support Technicians.
Latest Support Technician jobs on SEEK
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Support Technician employers on SEEK are looking for job seekers with expertise in the following areas.
Source: SEEK job ads and SEEK Profile data
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Latest Support Technician reviews
Oct 2023
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
The good things
I get to sit in air conditioning all day and fix complex problems.
The challenges
I get yelled at all day and often don't get a lunch break
Read more
May 2021
Experience
1 – 4 years
Organisation size
Large (200+ employees)
The good things
I don’t find anything good about it. Just easy to find the job because everyone always leaving as soon as they find something else!
The challenges
Always issues! You should always find a way to resolve an IT issue. And always frustrated customers.
Read more
Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through seek.com.au
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