What's it like to be a Support Technician?
Support Technicians are individuals who predominantly work within IT settings to ensure an organisation’s technology, services, network and security are working effectively. Support Technicians are individuals who understand technical problems or requests and can resolve these issues by providing advice or solutions.
Tasks and duties
- Supporting technology and IT services by detecting and resolving any technical issues for end users by installing, removing or updating hardware and software in a timely manner.
- Recommending and implementing preventative measures, products or equipment to improve company productivity.
- Using remote support and remote devices to assist individuals who require support but are not physically present.
Being a Support Technician means possessing an excellent understanding of technology, such as computer hardware and software, electronic equipment, processors, circuit boards, programming and different applications.
What can I earn as a Support Technician?
How to become a Support Technician
- Undertake formal qualifications in information technology. This may be through a VET (Vocational Education and Training) course such as a Diploma of Information Technology (ICT50118) or a university degree such as the Bachelor of Information Technology.
- Gain experience in the field.
- Pathways for Support Technicians who wish to further or diversify their career include becoming a Software Support Technician, a Network Support Technician or a Network Administrator.