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Support Technician

Resolve technical problems to ensure an organisation can operate effectively.
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Jobs on SEEK right now
Job growth
Projected job growth in 5 years
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Typical salary
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What's it like to be a Support Technician?

Support Technicians are individuals who predominantly work within IT settings to ensure an organisation’s technology, services, network and security are working effectively. Support Technicians are individuals who understand technical problems or requests and can resolve these issues by providing advice or solutions.

Support Technician

Tasks and duties

  • Supporting technology and IT services by detecting and resolving any technical issues for end users by installing, removing or updating hardware and software in a timely manner.
  • Recommending and implementing preventative measures, products or equipment to improve company productivity.
  • Using remote support and remote devices to assist individuals who require support but are not physically present.
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Being a Support Technician means possessing an excellent understanding of technology, such as computer hardware and software, electronic equipment, processors, circuit boards, programming and different applications.

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What can I earn as a Support Technician?

Find out the average salary for a Support Technician across Australia

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Latest Support Technician jobs on SEEK

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How to become a Support Technician


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Formal qualifications aren’t mandatory in order to become a Support Technician in Australia, however, employers may prefer Support Technicians to have formal qualifications or extensive experience in the area.

  1. Undertake formal qualifications in information technology. This may be through a VET (Vocational Education and Training) course such as a Diploma of Information Technology (ICT50118) or a university degree such as the Bachelor of Information Technology.
  2. Gain experience in the field.
  3. Pathways for Support Technicians who wish to further or diversify their career include becoming a Software Support Technician, a Network Support Technician or a Network Administrator.

Explore related qualifications

SEEK users who have worked as a Support Technician have studied these qualifications.

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Diploma of Information Technology

This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.

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Bachelor of Information Technology

This degree gives you a grounding in a range of information technology areas and may allow you to specialise in an area of interest.

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Bachelor of Science

Develop broad skills in science to prepare for opportunities in a range of industries with this qualification.

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Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

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Is Support Technician the right role for me?


Job market trends for Support Technicians
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TAS
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Job opportunities

Support Technician jobs on SEEK
3,916
Jobs on SEEK right now
Source: SEEK

Projected job growth

National increase over next 5 years
19.1%
2020
2025
Source: LMIP. ICT Support Technicians
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Source: SEEK job ads and SEEK Role Reviews

Latest Support Technician reviews

Latest reviews from 1 Support Technicians surveyed on SEEK
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Positive
Negative
May 2021
Support role not recommended
Experience
1 – 4 years
Organisation size
Large (200+ employees)
The good things
I don’t find anything good about it. Just easy to find the job because everyone always leaving as soon as they find something else!
The challenges
Always issues! You should always find a way to resolve an IT issue. And always frustrated customers.
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Source: SEEK Role Reviews