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Support Technician

Resolve technical problems to ensure an organisation can operate effectively.

What's it like to be a Support Technician?

Support Technicians are individuals who predominantly work within IT settings to ensure an organisation’s technology, services, network and security are working effectively. Support Technicians are individuals who understand technical problems or requests and can resolve these issues by providing advice or solutions.

Tasks and duties

  • Supporting technology and IT services by detecting and resolving any technical issues for end users by installing, removing or updating hardware and software in a timely manner.
  • Recommending and implementing preventative measures, products or equipment to improve company productivity.
  • Using remote support and remote devices to assist individuals who require support but are not physically present.
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Being a Support Technician means possessing an excellent understanding of technology, such as computer hardware and software, electronic equipment, processors, circuit boards, programming and different applications.

What can I earn as a Support Technician?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common salary for a Support Technician is between $55k and $65k
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Source: SEEK job ads

How to become a Support Technician


SEEK Learning
Formal qualifications aren’t mandatory in order to become a Support Technician in Australia, however, employers may prefer Support Technicians to have formal qualifications or extensive experience in the area.

  1. Undertake formal qualifications in information technology. This may be through a VET (Vocational Education and Training) course such as a Diploma of Information Technology (ICT50118) or a university degree such as the Bachelor of Information Technology.
  2. Gain experience in the field.
  3. Pathways for Support Technicians who wish to further or diversify their career include becoming a Software Support Technician, a Network Support Technician or a Network Administrator.

Explore qualifications

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NSW
VIC
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TAS
SA
NT
ACT
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Source: SEEK job ads and SEEK Profile data