Australian Aged Care Quality Agency
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    Australian Aged Care Quality Agency
    (5 reviews)
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    Company Profile

    Company overview

    Industry

    Social & Welfare Services

    Primary location

    Australia
    Our functions, as set out in the legislation, are:•to accredit residential care services•to conduct quality review of home care services (from 1 July 2014)•to register quality assessors•to advise the Secretary of the Department about aged care services that do not meet the Standards•to promote high quality care, innovation in quality management and continuous improvement•to provide information, education and training.Source: this is an extract from the company’s own website.

    Reviews overview

    2.25 ratings in total
    5
    1
    4
    0
    3
    0
    2
    2
    1
    2
    40%
    Rate salary as high or average
    20%
    Employees recommend this employer to friends

    What’s it like working at Australian Aged Care Quality Agency?

    AI summary of recent reviews

    The Australian Aged Care Quality Agency offers several positive aspects for employees, including excellent work-life balance with flexible hours and work-from-home options. Staff appreciate their co-workers and the federal government benefits that come with the position.

    Areas for improvement include the need for enhanced management practices and modernised HR approaches. The time allocation between audits can be challenging for staff to complete necessary documentation, and the departmental structure can make implementing changes difficult.

    Recent reviews

    5.0
    ICT Support Analyst Level 2
    Jul 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    The best place I ever worked at.
    The good thingsDealing with 250 staff in SA by face, including Executive Directors/ Directors/ Assistant Directors/Assistants of Executive Directors/Minister and working on different projects. Also working with systems like SCCM/AD/Cisco Secure Email and Web Manager/MS 365 Admin/One Drive/Exchange Online/Manage Engine Service Desk ticketing/VCN Viewer/Team Viewer/Exchange 2016 OP/Forti Client VPN/Software Centre/Forti Token Mobile/Manage iPhones Mobiles/Intune/YSoft SafeQ //PowerShell/Teams Admin/Active Directory/Servers/SharePoint Admin. Also with Liaise with External Vendors, onboard and offboard staff, organizing SA site and meeting rooms together with property team, making sure when users leave that they return everyhting back including ID cards and work with setting up, configuring and troubleshooting Surfaces Pro and Dell laptops, Surfaces and Dell WD19 Docks and monitors.
    The challengesSometimes stuff like vendors were slow or not responding like for issues at meeting rooms and for other stuff Management same and later come political stuff.
    1.0
    IT Technical Support
    Jun 2019
    3 to 4 years in the role, former employee
    Can be better.
    The good thingsWork/life balance is good.
    The challengesIncompetent management.
    1.0
    Quality Assessor
    Apr 2019
    Less than 1 year in the role, former employee
    Disappointing
    The good thingsSome great coworkers
    The challengesManagement need training in HR- no understanding of people, stuck in the past public service, conflict of interest with some workers having their own business in the same field.
    Ratings for Australian Aged Care Quality Agency are shared as-is from employees in line with our community guidelines
    See all reviews
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