Great role to work with the community and provide support and compassion to families.
Great role to work with the community and provide support and compassion to families.
21d ago
21d ago
Centacare North Queensland
(13 reviews)
Company Profile
Company overview
Website
Industry
Social & Welfare Services
Specialities
Counselling Services, Family Support Services, Community Engagement, Disability Services, Youth Support Services, Family Dispute Resolution, Education and Courses, Housing and Homelessness
Company size
101-1,000
Primary location
Townsville, Queensland
Centacare North Queensland (NQ) has been working with people since 1979 and is committed to improving the well being of the many communities in which we work. We do this by providing a range of support, education and counselling programs to assist individuals, families and communities across North Queensland and the Gulf Country. We strive to inspire hope, create well being and seek justice in all we do.
Jobs at Centacare North Queensland
Based on your search activityMake a real difference for children and families in your community.
Make a real difference for children and families in your community.
7d ago
7d ago
Our mission statement
Enhancing wellbeing and resilience through respect, dignity and service excellence.Our Vision: Wellbeing for all.Our Values:INTEGRITYCOMPASSIONRESPECTDIGNITYEQUALITYSTEWARDSHIP
Featured
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Gallery photos
Reviews overview
2.513 ratings in total
5
3
4
2
3
0
2
2
1
6
77%
38%
What’s it like working at Centacare North Queensland?
AI summary of recent reviews
Centacare North Queensland demonstrates several positive aspects, including supportive and welcoming front-line staff who work together effectively. The organisation maintains a strong focus on client care and community service, with employees united in their mission to help others. The diverse range of programs allows for comprehensive client care and provides valuable learning opportunities for staff across different teams.
However, there are areas that could benefit from improvement, including the need for better communication and support from upper management. The organisation faces challenges with staff retention, particularly affecting new graduates who require additional guidance and support. Additionally, the IT systems and infrastructure have been identified as an ongoing challenge that affects daily operations.
Recent reviews
1.0
Social Worker
Nov 2025Townsville QLD 48102 to 3 years in the role, former employee
Looks good from the outside…
The good thingsThe staff were welcoming and the facility was a lovely environment to engage in client work - lovely gardens. Most front line staff are great people and do amazing work for NQ communities. Has a lot of programs so able to learn a lot across the different teams and give clients holistic care e.g. able to work on 2 different things at once such as parenting program and accessing counselling.
The challengesHuge turn over of staff resulting in new graduates social workers being employed to fill roles but are not supported by upper management and struggling. Lots of toxic behaviour at senior management level that is wrapped up in fake team building through “nice” morning teas. New ideas scare them and keep doing the same old approaches. As social workers, we can endure a lot of trauma in client work if we feel safe and supported back in office.. Centacare NQ was not that environment. Lots of micromanaging.
4.0
General
Nov 2025Townsville QLD 48101 to 2 years in the role, former employee
There is a genuine desire by all to help the most vulnerable in our community.
The good thingsAll team members are united in their collective vision to help our community. I experienced a level of warmth and connection as soon I commenced
The challengesGrowth had meant a level of discomfort as team members adjust to the changing structure as Centacare continues to evolve. Overall a wonderful place to work with caring experienced front line staff genuinely wanting to contribute to client outcomes.
2.0
Counsellor
Jun 2025Townsville QLD 4810Less than 1 year in the role, former employee
Great Staff who truly care, TERRIBLE MANAGEMENT, TOXICSave yourself the trouble and just dont!
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