Company Profile

    Company overview

    Industry

    Law Enforcement & Emergency Services

    Primary location

    CONSTITUTION AVE, 2 2601 CANBERRA Australia
    The agency, based in Australia, is engaged in the management of the security and integrity of the Australian border. It has a registered business head office located in Canberra in the Australian Capital Territory. The agency has permanent representation at Australian Embassies and High Commissions in Bangkok, Thailand; Beijing, China; Brussels, Belgium; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Colombo, Sri Lanka; Washington DC, the United States of America; and New Delhi, India.The agency operates nationally through three programs: Border Management, Border Enforcement, and Reform Programme Board. It manages the security and integrity of Australia's borders. It works closely with other government and international agencies, in particular the Australian Federal Police, the Department of Agriculture, the Department of Immigration and Border Protection, and the Department of Defence, to detect and deter unlawful movement of goods and people across the border. It has a fleet of ocean-going patrol vessels and contracts two aerial surveillance providers for civil maritime surveillance and response. The agency protects the Australian community through the interception of illegal drugs and firearms. It utilizes sophisticated techniques to target high-risk aircraft, vessels, cargo, postal items and travellers. These techniques include intelligence analysis, computer-based analysis, detector dogs, and various other technologies. Its clients include the Australian community, the government, industry, travellers, and other government agencies.

    Reviews overview

    3.68 ratings in total
    5
    3
    4
    1
    3
    3
    2
    0
    1
    1
    88%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends

    What’s it like working at Australian Customs and Border Protection Service?

    AI summary of recent reviews

    Employees at the Australian Customs and Border Protection Service value the variety of work on offer, from maritime operations to investigations, as well as the collaborative team environments that bring together diverse backgrounds. Good benefits such as leave entitlements, work rotations, and competitive wages are appreciated, along with the professional and friendly workplace.

    However, some challenges are noted, including the demanding nature of shift work which is required for decent pay. Working with such a diverse workforce from different backgrounds and skill levels can also present difficulties at times. There are also indications that upper management could improve when it comes to respecting and regarding lower level staff members.

    Recent reviews

    3.0
    Enforcement Officer
    Mar 2020
    A secure government job that looses it's excitement in the first year.
    The good thingsSecure, good leave, work rotation.
    The challengesShift work is hard and the only way to make decent money.
    5.0
    Senior Customs Officer
    Nov 2019
    The Customs organisation is vast and multi layered. I have been lucky enough to gain skills that enable me to carry out any core function and specialist duties without issue.
    The good thingsLike any workplace so very nice people & some not so nice people. I have worked all over Australia in various functions, investigation, intelligence, targeted operations, cargo, marine unit. I have seen both the very best and worst that humans can be.
    The challengesDifferent background cultures, language barriers, desperate and vulnerable people. Overall a very rewarding and diverse career.
    1.0
    IIE
    Sep 2019
    current employee
    The role is good but management isn't.
    The good thingsThe people and the job itself.
    The challengesUpper management seems to have no regard or respect for the lower level staff.
    Ratings for Australian Customs and Border Protection Service are shared as-is from employees in line with our community guidelines
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