Employees at AWPL appreciated their co-workers, describing them as helpful and kind people to work with. They also enjoyed the opportunity to interact with customers, particularly international travellers and meeting people from diverse backgrounds. Some employees valued the flexibility in working hours and the ability to pick up extra shifts or overtime.
However, a common challenge mentioned was poor management, with employees describing management as unhelpful, out of touch, and not valuing or listening to staff concerns. Employees also noted challenges with work-life balance, such as early morning or late night shifts, and unpredictable schedules due to flight delays. Additionally, some employees felt there was a lack of growth opportunities and professional development within the company.