Employees at Best & Less appreciate the friendly and supportive colleagues who create a positive team environment, as well as the lovely customers who make interactions enjoyable. Staff value the variety of tasks and opportunities to learn new skills, from merchandising to customer service, which help build confidence and capability. There are also opportunities for career progression and development, including management courses, and pay and incentives are viewed positively by many employees.
However, there are some potential challenges, such as senior and upper management presenting difficulties with unrealistic expectations and decision-making. Communication around changes and updates can be inconsistent, and workload expectations can be high relative to staffing levels. Store managers can change frequently, and some employees have experienced challenges with management approaches. Additionally, work-life balance can be affected by inconsistent rostering and limited flexibility, particularly for part-time staff.