Carpet Call
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    Carpet Call
    (135 reviews)
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    Company Reviews

    Working at Carpet Call

    3.6135 ratings in total
    5
    72
    4
    8
    3
    9
    2
    15
    1
    31
    88%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(135 ratings)
    Career development
    3.6(135 ratings)
    Benefits & perks
    3.6(135 ratings)
    Management
    3.5(135 ratings)
    Working environment
    3.7(135 ratings)
    Diversity & equal opportunity
    3.6(135 ratings)
    Ratings for Carpet Call are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 135 reviews sorted by most recent
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    3.0
    Accounts Role
    Aug 2025
    Perth WA 60001 to 2 years in the role, former employee
    good career growth opportunities but you're often apologising for stuff out of your control
    The good thingsHad fantastic opportunities to explore many different roles within the company, providing me with a very well-rounded education within a business setting. A lot of lovely people to work with and made many friends. There's also a staff lunch every month.
    The challengesWhile there were a lot of lovely people, there's a rampant issue with a lot of adults who behave like teenagers. People often don't take accountability or ownership of mistakes and you're often expected to cover the work of absent co-workers (on top of your regular workload) without any thanks or reward. I once received a write-up for falling behind in my own job while trying to keep up with co-worker's jobs who were on holiday at the time.
    2 people found this helpful
    5.0
    Sales Representative
    Jun 2025
    All Gold Coast QLDLess than 1 year in the role, former employee
    Overall it was a great experience to work with Carpet Call, ability to cover to other stores and work with different types of customer's mindset for the sales and to manage the store.
    The good thingsWorking with different Clientele and ability to manage and organize the store for better sales, ability to work with B2B clients
    The challengesBeing a Rug Sales Representative, it gets a bit challenging when it comes to sales as when the season changes. Seasonal barrier
    2.0
    Sales Consultant
    Mar 2025
    All Melbourne VIC1 to 2 years in the role, former employee
    Good team, good managers, terrible upper management from head office in all departments.
    The good thingsYour co-workers can be absolutely awesome! The managers across various stores have really helpful advice and you can really learn to love a lot of the team members. The customers can [mostly] be good too!
    The challengesThe upper management is the worst part of this company. It's the reason I left to begin with. Everything was okay except them. All they care about is money to the extent that I would have customer issues not handled because I need to "Focus on sales", plus they don't nurture staff.
    3 people found this helpful
    1.0
    Sales Representative
    Feb 2025
    Gosford & Central Coast NSWLess than 1 year in the role, former employee
    Poor training, unsecured positions, low pay and unethical business models.
    The good thingsVariety of information to take on and customers are lovely
    The challenges- unattainable KPI’s - incredibly dated and unethical sales tactics - feeling of insecurity in your role - lower level employees are blamed for no incoming sales - incredibly low pay - infighting amongst all staff due to competition
    1 person found this helpful
    3.0
    Sales Representative
    Nov 2024
    All Adelaide SALess than 1 year in the role, former employee
    I found that this company has a high turn over under three years employment of sales representatives on average. Management need to understand people's/ future employees sales back grounds in a lot more detail asking more probing questions, so that they match colour/ fabric consulting skills better to a persons prior experiences. If people are not interior design focused then its a round peg trying to fit into a square hole scenario.
    The good thingsLarge flooring company that knows its position in the market. As a sales representative they provide all the tools of trade to do the job, however this is not a building supplies company in the tradition sense of raw materials.
    The challengesThe skills required in sales roles for both genders in this company needs to be highlighted with day to day duties before employing people. The products are interior design carpets/ flooring however the management does not understand that potential sales employees need to have a good appreciation prior and like of interior design products. Their products are not building products but interior furnishings. An understanding of colours and fabric selections - is a must, more suited to a colour consultant type of person is required.
    2 people found this helpful
    1.0
    Sales Role
    Oct 2024
    Campbelltown NSW 2560Less than 1 year in the role
    Top management may be ok, but if you are not from a particular region, you will find hard to get along.
    The good thingsNot much about sale role.
    The challenges- Manager put up my most of all sales under another sale rep to make commission. - Manager saw, I have better sales skills, so was blocked to serve customers and all the time and was sent out of the store for check measures for the sales done by others. In a week, I was given one or two chances to serve customers. - ARM is good but too dependent on one store manager, did not bother to communicate about performance or any other points.
    1 person found this helpful
    2.0
    Customer Service Role
    Sep 2024
    Perth WA 6000Less than 1 year in the role, former employee
    They want you to run before you can crawl, without industry knowledge this is tough, as they pay minimum they wont actually obtain anyone with the skill as those people want to be paid what they are worth. which is why they had such a young management team I'd imagine. Little to no communication, training gaps for everyone, because the staff turnover is quite high
    The good thingsYour peers, the contractors are friendly and the customers
    The challengesSmall management team of 20 something year olds, and and absent upper management with little to no communication skills, jus left the younger ones to it.
    1 person found this helpful
    2.0
    Sales Representative
    Jun 2024
    Tuggerah NSW 2259Less than 1 year in the role, former employee
    Bad training
    The good thingsGood people and environment.
    The challengesLack of training for almost 2 months while constantly moved between stores while telling me i'd stay in a certain store and to send me off to appointments with little knowledge, late night appointments and a lack of personal time.
    2 people found this helpful
    5.0
    Sales Consultant
    Aug 2023
    Camperdown NSW 2050Less than 1 year in the role, current employee
    Good with mixed feelings.
    The good thingsYou can earn as per your performance
    The challengesSometimes you might face that your budget doesnt filled
    1 person found this helpful
    1.0
    Carpet sales
    Jun 2023
    Perth WA 6000Less than 1 year in the role, former employee
    Worst company I have worked for
    The good thingsThere really wasn't any good things some of the staff really nice most not in a purple circle if you're into golf
    The challengesAchieving your commission I made it once in 6 mths and not really worth the hard work
    5 people found this helpful
    3.0
    Store Manager
    Apr 2023
    Brookvale NSW 21001 to 2 years in the role, former employee
    I was only working there for 15 months, but felt like working for 7 to 8 years. The experience I had with CC had benefited my life! Will recommend anyone to work there, just not for too long.
    The good thingsYou learn the carpet call way! Carpet Call is a very good start for people want to do sales for career, management are tough but you learn a lot in sales as well as dealing with working under high pressure.
    The challengesLong hours, always work on Saturday and Sunday, after hour appointments, dealing with management when miss a sale. Impossible to do the job when having family and children.
    1 person found this helpful
    1.0
    Sales Role
    Nov 2022
    1 to 2 years in the role, former employee
    Probably it is by far better decision if you decide to work for somebody else. Really, anyone is better!
    The good thingsI have not experienced any in the few years of my service.
    The challengesThere are impossible to reach target set in the way so company can avoid paying the commission
    4 people found this helpful
    1.0
    Manager
    Oct 2022
    7 to 8 years in the role, former employee
    The best thing I ever done was to run away from this company as fast I could. Horrible place to work
    The good thingsHardly any. The treatment of employees is shocking
    The challengesYou get the blame for everything.
    5 people found this helpful
    2.0
    Sales rep
    Aug 2022
    5 to 6 years in the role, former employee
    Would go through this again
    The good thingsGirls at Head office are a pleasure to deal with
    The challengesDealing with management is pretty challenging
    3.0
    Sales Representative
    Jul 2022
    Good if there is no choice
    The good thingsThe CEO is a great leader person, easy going and full of understanding
    The challengesSubordinates lack cultural awareness
    1 person found this helpful
    1.0
    Credit Officer
    Jul 2022
    5 to 6 years in the role, former employee
    Stay away.
    The good thingsLeaving after 5pm. Well after 5pm
    The challengesRude senior managers who have no idea what’s going on within the company
    1 person found this helpful
    4.0
    Sales rep
    Jun 2022
    1 to 2 years in the role, current employee
    Good company with respectable staff and management.
    The good thingsGood company with supporting managers,helpful colleagues and work environment
    The challengesRetail job requires 6 days work.can get stressful for work life balance. Not a job for an average Joe bloke Requires hard core sales staff.
    1 person found this helpful
    5.0
    Sales Representative
    Jun 2022
    Very happy with where I am
    The good thingsGood management support, great team, good working environment.
    The challengesHaven’t had any if I am being honest
    5.0
    Senior Account Manager, Builders Division
    Jun 2022
    5 to 6 years in the role, current employee
    Great career progression (to a point), excellent friendly environment and I look forward to coming to work every day.
    The good thingsGreat commission, great friends. Autonomy.
    The challengesHaving things out of my control influence my weekly commission such as international issues influencing stock across the board for instance - (this is not a reflection of the company per se as it affects the construction industry as a whole).
    2 people found this helpful
    5.0
    Operations Manager
    Jun 2022
    9 to 10 years in the role, current employee
    recommending everyone to join carpetcall
    The good thingsFriendly environment, leading in the sector
    The challengesDay to day operations Can be stressful but once task are completed, fulfilling
    5.0
    Manager
    Jun 2022
    Great company to work always achieving new millstones.
    The good thingsPlenty of opportunities Easy going work place good work life balance
    The challengesNo challenges the harder you work the more money you can earn.
    5.0
    Manager
    Jun 2022
    current employee
    very good environment
    The good thingsvery friendly atmosphere, good opportunities to move up within the company
    The challengesno real challenge really, once you learn the carpet call way the rest is easy
    5.0
    Sales rep
    Jun 2022
    Great place for a career
    The good thingsGreat environment, great pay
    The challengesLots , but if your willing to learn there’s great opportunities.
    5.0
    Store Manager
    Jun 2022
    3 to 4 years in the role, current employee
    Once you start, there's no going back
    The good thingsEvery opportunity to earn a good income. Flexible rosters. Fun work environment. Opportunity to grow your career.
    The challengesSome days you may need to visit after-hours, but that is when the customer is in home for visit.
    5.0
    Sales Representative
    Jun 2022
    7 to 8 years in the role, former employee
    Good people good money, what else could ask for?
    The good thingsLaid back environment for the most part, easy to get along with staff and rewarding
    The challengesCan become overwhelming but learning the correct methods helps sort all that out,
    5.0
    Sales Representative
    Jun 2022
    current employee
    Overall my time at carpet call has been excellent- they have given me an opportunity to grow within the company and have met all my expectations. Maximum effort for an excellent result in sales and experience - that I have been able to pass on to meet customer expectations and overall experience, an excellent company to work for!
    The good thingsGreat Company to work for! - team building - challenging - positive outcomes - room to grow within the company - good training facilities - knowledgeable staff
    The challengesMeeting targets, customer satisfaction, meeting customers expectations, product knowledge and installation challenges.
    5.0
    Manager
    Jun 2022
    5 to 6 years in the role, current employee
    Great, great full for the opportunity to allow me to grow.
    The good thingsGreat people, good atmosphere like a family. Opportunities to grow.
    The challengesWorking sat and sunday
    5.0
    Sales
    Jun 2022
    Less than 1 year in the role, current employee
    Supportive manager and Store manager are supportive and always ready to assist
    The good thingsStaff are great and management has been supportive.
    The challengesNew to sales so new skill sets and learning
    5.0
    Sales
    Jun 2022
    Overall a well stablished company to work at and learn about sales and communicate with customers.
    The good thingsProfessional sales man and good customer service.
    The challengesServing multiple customers at a time when its busy. 6 days a week work.
    5.0
    Area Manager
    Jun 2022
    Love working at Carpet Call, highly recommend this workplace for a motivated individual
    The good thingsNational Company. Plenty of room for growth. Been here for over 10 years and have been supported in my career development every step of the way
    The challengesDealing with rude customers can be challenging at times.
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