Company Profile

Company overview

Industry

Information Technology Services

Primary location

Australia

Convergys is a leader in customer management, uniquely focused on helping companies deliver superior customer experiences. relationship management solutions Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.

Reviews overview

3.65 ratings in total

5

1

4

2

3

1

2

1

0

60%

Rate salary as high or average

60%

Employees recommend this employer to friends

What’s it like working at Convergys?

AI summary of recent reviews

Employees at Convergys appreciate the recognition for hard work, good relationships with colleagues, and the learning experience of working at a global company with international teams. They also value the salary and perks offered. However, some potential challenges include having to work very long hours, dealing with frequently changing metrics, lack of transparency and consistency in the internal hiring process, poorly trained managers and lack of progression opportunities, as well as the difficulty in maintaining a good standing within teams.

Is this AI summary useful?

Recent reviews

4.0

Talent Sourcing Supervisor

Mar 2021

1 to 2 years in the role, former employee

Challenging role hit I enjoy it.

The good thingsThey value your hard work.

The challengesWorking 18hrs. A day.

3.0

Senior Customer Service Representative

Jan 2020

1 to 2 years in the role, former employee

My experience in Convergys is good for a first job.

The good thingsI enjoyed the perks of the company and the relationship with my colleagues.

The challengesChallenge is the changing metrics every month.

4.0

Major Incident Manager

Feb 2016

It was a great learning experience in a global organisation.

The good thingsIt's a good learning experience as it is a global company with interaction between international teams.

The challengesThe selection process for internal jobs is not very transparent and consistent at times.

Ratings for Convergys are shared as-is from employees in line with our community guidelines

See all reviews

Other companies in this industry

Nexon Asia PacificArk OneJanisonLandmark ComputersPro AV Solutions

View all

Find out more about working at Convergys. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.

This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.