Employees consistently praise the excellent pay and benefits at Costco, noting above-award rates, superannuation, optical cover, and free membership. Many appreciate their friendly and supportive colleagues, who create a welcoming team environment. The company offers opportunities to learn new skills across various departments and provides career growth opportunities due to its stability and expansion.
However, there are some potential challenges. Some employees have noted that upper management can be inconsistent, with concerns about favouritism and support. Work-life balance can be difficult due to rotating rosters and weekend shifts with limited scheduling flexibility. The fast-paced, busy environment can be demanding, with pressure to meet KPIs and manage heavy workloads during peak periods. Additionally, some employees feel that training could be improved, particularly for ongoing development, and customer interactions can be challenging at times in a retail setting.