Employees and volunteers at CFA appreciate the opportunity to help the community and protect lives and property. Colleagues are frequently praised for their camaraderie and teamwork, creating a family-like atmosphere. There are opportunities to learn new skills through varied work and training, particularly in firefighting roles. The work/life balance is excellent, with flexibility for both volunteers and paid staff. Many also highlight the positive environment with a focus on health, safety, wellbeing, inclusion and fairness.
However, there are some potential challenges. Management can be inconsistent, with some reviewers noting a lack of emergency service experience and limited accountability in leadership roles. As a government organisation, politics and bureaucracy are present, along with union influence and government interference. Communication between teams can be limited, with siloed operations across divisions. Some staff note frequent changes in management and direction, with a shift towards a more corporate structure. Additionally, the work can be physically and mentally demanding, particularly during fire danger periods and emergency situations.