3d ago
3d ago
dnata Airport Services
(92 reviews)
Company Profile
Company overview
Website
Industry
Airlines/Aviation
Specialities
Ground Handling, Cargo Logistics, Premium Services
Company size
More than 10,000
Primary location
Mascot, NSW, 2020, Australia
Gadigal and Bidjigal Country
dnata is a leading global air and travel services provider. We offer a wide range of quality and safe ground handling, cargo, travel, catering and retail services, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio.
Jobs at dnata Airport Services
Based on your search activityat Dnata Airport Services Pty Ltd
Sydney International Airport, Sydney NSW
29d ago
29d ago
Our mission statement
Our Vision - To be the world's most admired air and travel service provider.Our Mission - We will deliver the promises our customers make.
Gallery photos
Reviews overview
2.792 ratings in total
5
12
4
19
3
15
2
17
1
29
69%
41%
What’s it like working at dnata Airport Services?
AI summary of recent reviews
Working at dnata Airport Services offers several attractive aspects, including exposure to the aviation environment and the opportunity to work with diverse customers from around the world. Employees particularly value the supportive team environment and the dynamic nature of the work, which keeps them physically active and engaged throughout their shifts.
However, there are several operational challenges to consider, including concerns about management support and communication, difficulties with work-life balance due to irregular scheduling, and limited resources and equipment. The physically demanding nature of the work, particularly in baggage handling roles, can also be challenging for some employees.
Is this AI summary useful?
Recent reviews
5.0
Catering Cook
Mar 2026Mascot NSW 2020Less than 1 year in the role, current employee
I want to learning some thing more than before
The good thingsI love to cook my patient is cook
The challengesEverything how to control.manage the kitchen and many things ingredients
1.0
Ramp Agent
Feb 2026Melbourne Airport VIC 30457 to 8 years in the role, former employee
Spent years of my life here and was treated as nothing but a number. Wouldn't recommend this job.
The good thingsI enjoyed the aviation environment
The challengesWon’t be able to upskill unless you become friends with managers, managers dont really care about employees and their safety/health and overall just a toxic work culture
1.0
Passenger Services Delivery Agent
Feb 2026Sydney International Airport NSW 2020Less than 1 year in the role, current employee
Rampant health and safety hazards with concerning rostering principles.
The good thingsI have worked in multiple customer service roles and passengers (by comparison) are not as difficult to deal with. This is an active role so it will keep you physically fit, and interacting with people from all over the world keeps you quite engaged and alert. It truly has the potential to be a balanced and fulfilling role if management allocated their resources properly and perhaps considered a more professional provider for their casual staff.
The challengesEquipment is not only scarce but poorly maintained. Passengers with less obvious mobility issues who have booked services are forced to walk long distances or carry their own luggage due to a ridiculous shortage of staff and wheelchairs. Staff try their best with the limited equipment but receive zero support from management. Risking your physical health and the potential injury of passengers is not worth it, and as such, many move on from this role fairly quickly. The few long standing staff that remain are personalities that would not be hired or tolerated elsewhere. Rosters are released on a daily basis over a social media messaging platform - so you best not be working or engaged between the hours of 1-3pm if you want to secure a shift for the following day.
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