Company Profile

Company overview

Industry

Social & Welfare Services

Welcome to Enrich, an inspired new vision for aged and home care services. Formerly known as St Ives Home Care, HomeCare Options, and Community Care Services, we have dedicated the last 20 years to offering professional care for older Australians right across the country.At Enrich Living Services, we attract, support and nurture the very best people in the industry, who are passionate about making a difference in people’s lives. Offering much more than traditional home and aged care, Enrich Living Services are all about making the most of the things in life that matter to support healthy, fulfilled and connected lives.If you are seeking meaningful work with an organisation committed to a vision where our team and our clients thrive, and you enjoy a fast paced, dynamic and changing industry, we'd love to hear from you.

Reviews overview

2.323 ratings in total

5

3

4

3

2

3

1

11

48%

Rate salary as high or average

39%

Employees recommend this employer to friends

What’s it like working at Enrich Living?

AI summary of recent reviews

Employees at Enrich Living appreciate working with the clients and feel they are making a positive difference in people's lives. They also value their caring and hardworking colleagues. However, there are some potential areas for improvement, such as concerns about management practices and a perceived lack of support. Additionally, some employees feel there could be better training and support, particularly during onboarding. Communication issues, such as lack of responsiveness to clients and families, have also been noted. Lastly, scheduling and logistics present challenges, including travel times between clients and last-minute roster changes.

Is this AI summary useful?

Recent reviews

2.0

Care Manager

Aug 2024

West Perth WA 60051 to 2 years in the role, former employee

Isolated, unsupported, unknown and made to feel a failure based on personal circumstances.

The good thingsWorking with the clients, some great team members

The challengesIs a sterile workplace with non existent culture. Management think culture is process, in my 12 months not once was there any interest in who I was. They manage by hiding behind process, I took two weeks leave after a marriage separation due to challenging personal circumstances after a week got a text on my personal phone saying check your emails, the email told me to return to work. No phone call, no question as to how I was, to that manager she had done her job. Worst piece of people management I have seen I my 35 years at work. That’s an example many others, Leadership is 20 years behind and they have no clue as to what it actually is. Turnover at care manager level is exceptionally poor and that starts with onboarding which has no structure , no support and no accountability. The person fails it is their fault they can’t handle it. Watched many slowly sink feeling unsupported and not feeling part of the team, but there is no team it’s individual. So think carefully before joining this company, the pay is also an industry low and client numbers an industry high, not a great picture unfortunately but it’s their reality

1.0

Support Worker

Nov 2021

3 to 4 years in the role, former employee

Gone bad since they were bought out by My home care

The good thingsBeautiful clients. Some good work mates on ground level that do everything they can to help their clients .

The challengesEverything, bad management, terrible communication, sub standard care for clients on a clinical level, scheduling in a completely different city so have no idea of travel timings or clients needs and I don't think they actually care ,no support for staff,after hours is from 2pm in WA because we follow the east , constantly having clients and families upset because no one gets back to them .

1.0

Scheduler

Jul 2020

1 to 2 years in the role, former employee

Unorganised company with no structure.

The good thingsSome lovely people who really want to make a difference in the aged care space.

The challengesNo training at all, you are thrown in the deep end and have to teach yourself. No training or procedure manuals/SOP's, which is unheard of for a company like this. Management are all over the place. Clients constantly calling to complain that no one has showed up. Lovely Support Workers for the most part, but with no experience or training. Phone system is a mess. Terrible communication

Ratings for Enrich Living are shared as-is from employees in line with our community guidelines

See all reviews

Other companies in this industry

Xanadu GroupMaple Community ServicesContent LivingRembrandt LivingAnimal Welfare League NSW

View all

Find out more about working at Enrich Living. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.

This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.