Lifeline Direct (LLD) are seeking a full-time HR Officer to support the HR Team.
Lifeline Direct (LLD) are seeking a full-time HR Officer to support the HR Team.
7d ago
7d ago
Lifeline Direct
(5 reviews)
Company Profile
Company overview
Industry
Social & Welfare Services
Company size
101-1,000
Primary location
12 Maitland Road Islington NSW
Lifeline Direct (LLD) is a wholly owned subsidiary of Lifeline Australia, delivering the suite of Lifeline's services across six geographical regions in both NSW and Victoria.LLD works as a collaborative of local Lifeline Centres sharing administrative and other support services, which not only delivers efficiency in administration, but enables the Centres to work together in areas that were not previously possible. This, all while maintaining a sense of 'localness' to operate and serve local communities.LLD encompasses the Hunter region, Central Coast, New England, Northern NSW, Geelong and South West Victoria.Services include:Crisis Support – phone, text and online chatFace to Face CounsellingVideo CounsellingCorporate Training – Mental Health, Suicide intervention and Domestic and Family Violence Response TrainingCommunity Engagement, suicide prevention, intervention, postvention and bereavement SupportEmployee Assistant ProgramRetail Shops – 28 2nd hand shops across NSW and Victoria – revenue from sales is used to support vital local suicide prevention services
Jobs at Lifeline Direct
Based on your search activityLifeline Direct (LLD) has an exciting opportunity for a motivated and proactive retail professional to head up our Lifeline Toronto Shop team.
Lifeline Direct (LLD) has an exciting opportunity for a motivated and proactive retail professional to head up our Lifeline Toronto Shop team.
7d ago
7d ago
Reviews overview
2.05 ratings in total
5
1
4
0
3
0
2
1
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3
80%
20%
What’s it like working at Lifeline Direct?
AI summary of recent reviews
Employees at Lifeline Direct find great satisfaction in making a meaningful impact in their community and working alongside dedicated volunteers. The organisation offers some attractive benefits, including flexible working arrangements, salary packaging, and access to EAP services. The opportunity to help people in need and work with committed volunteers creates a sense of purpose in the role.
However, employees face several workplace challenges, including inconsistent management communication and frequent changes in direction. The organisation has limited career advancement opportunities and professional development resources. Budget constraints affect access to necessary tools and resources, while concerns about HR support and responsiveness have been raised by multiple employees.
Recent reviews
5.0
Support Staff
Dec 2025Newcastle NSW 23004 to 5 years in the role, current employee
Great cause and team with good flexibility, but limited resources and no real room to grow long-term
The good thingsLifeline Direct is a great place to work if you care about making a difference. The people are genuinely lovely and passionate about what they do. The flexibility is excellent, with hybrid working making life much easier, and there’s always something to get involved in. Plus, having a well-known national brand on your CV and getting salary packaging perks are nice extras.
The challengesThere isn’t much room to move up or grow your career internally. Budgets are tight, so sometimes you have to make do without the ideal tools or funding. There can also be some back-and-forth decisions from management that leave everyone wondering what’s happening next. And if you’re hoping for ongoing training or development, there isn’t a lot offered. It’s a great organisation with a big heart, just not the best place if you’re chasing advancement.
1.0
On-call shop assistant
Sep 2025Newcastle, Maitland & Hunter NSWLess than 1 year in the role, former employee
Don't work here if you care about your mental health
The good thingsThe friends I made through trauma-bonding, the customers, wonderful volunteers and some supportive shop managers. There is access to an EAP program so employees can get counselling to support them while working at Lifeline Direct.
The challengesI've never known of any (dis)organisation that has such little regard for employee mental health. If you want to feel valued, appreciated and rewarded for hard work (or any work), this is definitely NOT the place for you! HR are useless and fail to protect employees from hostile work environments. I wish I could say they only care about money, but even the highest performing stores and team members are highly criticised. Morale is low. The toxic work culture will break you before you have any chance to break it.
2.0
Retail Sales Assistant
May 2025Grovedale VIC 3216Less than 1 year in the role, former employee
A rewarding community role overshadowed by poor management and lack of support.
The good thingsWhat I liked the most about working at Lifeline Direct was the opportunity to engage with the community. Interacting with customers and working alongside dedicated volunteers was incredibly rewarding. It felt meaningful to be part of an organization that makes a real difference in people's lives.
The challengesLack of support from management and HR made the job difficult. The store manager was uncommunicative and dismissive. HR missed multiple meetings, even regarding mental health. After a supportive area manager left, I felt abandoned and eventually chose to resign.
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