Newcastle Coal Infrastructure Group
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    Newcastle Coal Infrastructure Group
    (4 reviews)
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    Write a review

    Company Profile

    Company overview

    Website

    Newcastle Coal Infrastructure Group

    Industry

    Mining, Minerals & Metals

    Specialities

    NCIG provides critical logistical export services, We safely transport coal from rail to ship

    Company size

    51-100

    Primary location

    30 Raven Street, Kooragang Island, NSW 2304
    Newcastle Coal Infrastructure Group (NCIG) owns and operates one of Australia’s major coal export terminals on Kooragang Island, connected to the Port of Newcastle. Our operations include rail receival, coal storage, ship loading facilities and supporting infrastructure. NCIG is built on teamwork, innovation and a strong commitment to continuous improvement. With modern facilities, state-of-the-art equipment and a unique culture, NCIG is a safe and sought-after place to work. We value our people as the heart of our success and provide a supportive environment that encourages inclusiveness and personal development.

    Our mission statement

    Proudly delivering sustainable export services for our customers.

    Featured

    At NCIG we cultivate a safe, healthy, inclusive and innovative working environment for our people

    Gallery photos

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    Reviews overview

    4.34 ratings in total
    5
    3
    4
    0
    3
    0
    2
    1
    1
    0
    100%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Newcastle Coal Infrastructure Group?

    AI summary of recent reviews

    Employees consistently praise the healthy workplace culture at Newcastle Coal Infrastructure Group, describing it as professional, friendly, and supportive with excellent leadership and mentorship. Staff appreciate working with dedicated colleagues who create a safe and enjoyable environment, whilst maintaining good work/life balance through appropriate staffing levels. The compensation and working conditions are excellent, contributing to very low turnover, and the company actively develops both the business and its people with open recognition of achievements.

    However, there are some potential challenges, such as a high number of meetings which can make key people difficult to reach, occasionally changing priorities that create pressure (though this helps build adaptability), and some internal politics and competing agendas at the superintendent level.

    Is this AI summary useful?

    Recent reviews

    5.0
    Accountant
    Mar 2026
    Newcastle NSW 2300Less than 1 year in the role, former employee
    I would welcome the opportunity to work with NCIG again. Recommended as an employer of choice.
    The good thingsHands down, the healthiest culture I've experienced in my 30+ year career. Excellent leadership and mentorship. Excellent processes and controls in place to achieve financial integrity and compliance. Collaborative approach to process enhancement and goal-setting. Appropriately staffed so team carries a realistic workload to maintain healthy work/life balance. Open acknowledgement of individual and team performance and achievements. Sustainability, environmental stewardship and community engagement/support are core business objectives. Overall professional, friendly and supportive leadership and business environmemt.
    The challengesThere are a LOT of meetings. However, being fully appraised of agenda and attendees and with thorough preparation, the time can be well-leveraged and presents opportunities for collaboration. Key people can be difficult to reach due to calendars locked down with meetings.
    5.0
    Operations Coordinator
    Oct 2025
    Newcastle NSW 230014 to 15 years in the role, former employee
    Felt supported in my frontline role — great place to work with people who make the difference.
    The good thingsWorking with dedicated colleagues who take pride in making NCIG a safe, professional, and enjoyable workplace was one of the best parts of my 14 years there
    The challengesOccasionally, changing priorities created pressure, but it was a valuable challenge that helped strengthen adaptability and teamwork.
    2.0
    Project Officer
    Apr 2021
    1 to 2 years in the role, former employee
    All that glitters is not gold
    The good thingsGreat team mates, well paid, variety of projects
    The challengesOn the service things look good, but there was never ending politics and agendas at the "superintendent" level.
    Ratings for Newcastle Coal Infrastructure Group are shared as-is from employees in line with our community guidelines
    See all reviews
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