Employees appreciate the supportive culture at PlanCare, where teams work collaboratively and colleagues support one another with empathy. Staff value the client-centred approach, delivering vital services and partnering with individuals in aged care. There are opportunities to develop skills and take on new challenges, with empathetic colleagues making the work environment more enjoyable.
However, there are some potential challenges, such as the transition to the Support at Home program, which has required adaptation as the sector undergoes significant changes. Some employees have experienced high client volumes with limited time for administrative tasks and case management. As a growing company, PlanCare continues to work through changes alongside the evolving aged care sector.