The Oaks Hotel
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    The Oaks Hotel
    (9 reviews)
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    Company Profile

    Company overview

    Website

    The Oaks Hotel

    Industry

    Pubs, Bars & Clubs

    Company size

    101-1,000

    Primary location

    1 ELIZABETH ST 130 2000 SYDNEY Australia
    Warrane, Gadigal Country
    Oaks Hotels & Resorts is recognised as the most successful Strata Titled Accommodation Manager in Australasia. Our core business is property management of 4 to 4.5 star hotels, resorts and residential apartment buildings. We are passionate about ensuring that the owners who have entrusted us with their investments receive the best possible return in the marketplace. We do this by ensuring that our levels of service are always personal, professional and courteous.Source: This is an extract from the company's own website.

    Reviews overview

    3.69 ratings in total
    5
    5
    4
    0
    3
    1
    2
    1
    1
    2
    100%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends

    What’s it like working at The Oaks Hotel?

    AI summary of recent reviews

    Employees at The Oaks Hotel appreciate the supportive team environment and cooperative managers who encourage their staff. The overall working environment is described as friendly and positive by multiple reviewers.

    However, some potential challenges include a high workload, especially during peak times, and the demands of keeping customers satisfied in the hospitality industry. There are also concerns raised about unrealistic expectations from upper management and a perceived lack of understanding of operational structures.

    Recent reviews

    5.0
    Front Office Night Manager
    May 2024
    Pyrmont NSW 2009Less than 1 year in the role, former employee
    One of the best companies to work for!
    The good thingsI oversee hotel operations during overnight shifts as a Front Office Night Manager. In addition to the previously mentioned duties, proficiency in the following software and systems is essential: Property Management System (PMS): Familiarity with the hotel’s PMS software for guest check-ins, reservations, and room assignments. Ability to troubleshoot PMS-related issues and train staff on its usage. Security Systems: Proficiency in monitoring security systems, including CCTV cameras, access control, and alarm systems. Respond effectively to any security alerts or incidents. Microsoft Office Suite: Comfortable using Microsoft Word, Excel, and Outlook for administrative tasks, reporting, and communication. Reservation Platforms: Experience with online reservation platforms (e.g., Booking.com, Expedia) to manage bookings and availability. Communication Tools: Proficient in email communication and handling inquiries promptly. Familiarity with phone systems and intercoms.
    The challengesI oversee hotel operations during overnight shifts as a front office night manager. In addition to the previously mentioned duties, proficiency in the following software and systems is essential: Property Management System (PMS): Familiarity with the hotel’s PMS software for guest check-ins, reservations, and room assignments. Ability to troubleshoot PMS-related issues and train staff on its usage. Security Systems: Proficiency in monitoring security systems, including CCTV cameras, access control, and alarm systems. Respond effectively to any security alerts or incidents. Microsoft Office Suite: Comfortable using Microsoft Word, Excel, and Outlook for administrative tasks, reporting, and communication. Reservation Platforms: Experience with online reservation platforms (e.g., Booking.com, Expedia) to manage bookings and availability. Communication Tools: I am proficient in email communication and handling inquiries promptly. Familiarity with phone systems and intercoms.
    1.0
    Manager
    Sep 2022
    Pure hell & disappointing
    The good thingsRecruitment process
    The challengesImpossible & unachievable demands by head off and Hotel Mgmt inadequate knowledge of the F&B structure of the business
    1.0
    Guest Services Agent
    Feb 2020
    1 to 2 years in the role, former employee
    Good to start up and learn something before moving to somewhere else, so many bosses
    The good thingsSome good staff member supporting, well trading and quite friendly environment.
    The challengesManagement is really bad, overload works
    Ratings for The Oaks Hotel are shared as-is from employees in line with our community guidelines
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