Employees appreciate the friendly and welcoming colleagues who create a positive team atmosphere in stores, as well as the excellent staff discount on products. The customer interactions are generally pleasant and enjoyable, and staff feel proud to represent a company with ethical values, including fair trade practices and community giving. Employees also enjoy working with the beautiful and varied products, including clothing and jewellery.
However, there are some potential challenges, such as inconsistent communication from upper management, with decisions sometimes made without staff input and responses that can be slow or unclear. Shift availability can be limited for some employees, particularly casual staff, with reports of insufficient hours or unequal distribution. Some locations have experienced workplace culture challenges, including cliques and concerns about complaint handling. Additionally, staffing levels can be tight during busy periods, and some employees have found flexibility for time off to be limited, particularly around family commitments and important personal events.