Bring your call handling expertise to manage a client portfolio, delivering clear, empathetic, solution-focused care.
Bring your call handling expertise to manage a client portfolio, delivering clear, empathetic, solution-focused care.
4d ago
4d ago
Trilogy Care Pty Ltd
(24 reviews)
Company Profile
Company overview
Website
Industry
Social & Welfare Services
Specialities
Aged Care, Support At Home
Company size
101-1,000
Primary location
Brisbane, QLD
Meanjin, Yuggera/Jagera and Turrbal Country
Trilogy Care empowers older Australians to live independently in the home they love for longer. 💙❤️💛
Jobs at Trilogy Care Pty Ltd
Based on your search activityDrive efficient resolution of commission complaints with precision, streamlined processes, and exceptional organisational skills.
Drive efficient resolution of commission complaints with precision, streamlined processes, and exceptional organisational skills.
1d ago
1d ago
Our mission statement
Empowering older Australians to live independently in the home they love for longer
Reviews overview
3.824 ratings in total
5
15
4
1
3
1
2
1
1
6
71%
67%
What’s it like working at Trilogy Care Pty Ltd?
AI summary of recent reviews
Employees appreciate the supportive culture and team environment at Trilogy Care, where colleagues look out for each other and work collaboratively. Leadership and management are described as approachable and genuinely invested in employee growth, offering fast career development opportunities for those willing to engage. Staff find the work meaningful and purpose-driven, with a genuine focus on improving outcomes for elderly clients. The company is recognised for being tech-forward, investing in technology and AI to streamline processes, and providing comprehensive onboarding and training support.
However, there are some potential challenges, including the impact of aged care reforms and legislative changes that have created a fast-paced environment requiring adaptability. Workloads can be high and the fast-paced nature of the role can be demanding, sometimes resulting in overtime and requiring strong time management skills. As a rapidly growing company, some processes are still being refined, and communication between departments can be challenging, though employees note this is improving. Some staff have also mentioned that the demands of the role can impact work-life balance.
Is this AI summary useful?
Recent reviews
5.0
Care Partner
Apr 2026Bowen Hills QLD 40061 to 2 years in the role, current employee
Unique and enjoyable!
The good thingsI genuinely enjoy coming to work, which I think says a lot in aged care. The culture amongst care partners is great, people actually look out for each other and there’s a real team environment. Leadership invests in people who are willing to engage with the work and build themselves a career, and if you’re someone who wants to grow quickly, you’ll get exposure to opportunities faster than most places I’ve seen. You can tell leadership are genuinely trying their best to ensure each and every client is looked after and able to remain in their home safely.
The challengesIf I’m being honest, the toughest part isn’t really Trilogy itself, it’s the aged care reforms happening across the sector. Clients are understandably frustrated by constant changes, and as frontline staff you cop a bit of that. Being a high-growth company navigating a once-in-a-generation reform means some processes are still being ironed out, so there are days that test your patience. But that’s the reality of the industry right now, not unique to here.
Communications TeamThank you so much for sharing this — it really does mean a lot. You've captured it beautifully. The reforms have been a big undertaking for everyone across the sector, and the fact that our team continues to show up with such care and dedication for our clients makes us incredibly proud. We're glad you're part of it. 💙
8d ago
4.0
Care Team
Mar 2026Bowen Hills QLD 40061 to 2 years in the role, current employee
Leaders are genuinely trying and improving things, challenging environment, but can be rewarding.
The good thingsStrong vision and purpose, especially around delivering more cost-effective Support at Home services. The company is growing and investing heavily in technology and AI to improve day-to-day work and reduce admin, which is ahead of many others in the industry.
Management do listen. There have been significant pay increases for many employees, with more improvements still being rolled out. There’s also been a big focus on recruitment in order to reduce everyone's case loads and do see reward initiatives to support teams and recognise effort.
Managers genuinely care and are trying to balance a lot, especially in a challenging and fast changing environment. It’s clear they’re putting in the work to improve things, even if it’s not always perfect.
The challengesLike most providers, the government reforms have created a fast paced and sometimes intense environment. Workloads can be high and things don’t always run smoothly as the business continues to grow rapidly.
One of the bigger challenges is team mindset. When there’s ongoing negativity or constant complaining, it can create a toxic environment and slow everyone down, taking time and energy away from doing good work and supporting clients. It becomes a cycle that impacts the whole team and people get sucked into it.
It's funny those who complain and bag the company out are the ones that are underperforming or unreliable which puts pressure on the others to pick up their messes. It’s not an easy environment, as the pace and expectations require resilience and accountability, which isn’t for everyone. Its not perfect, but its not all that bad!!
Communications TeamWhat wonderful feedback, thank you!
It's fantastic to hear that our vision, investment in technology, and commitment to supporting our team with improvements like pay increases and recognition are making a positive impact. We're always striving to create a great environment, and your kind words are truly appreciated!
20d ago
1.0
Care Partner
Mar 2026Bowen Hills QLD 40061 to 2 years in the role, former employee
Stress inducing but at least they have a coffee machine.
The good thingsLearnt the importance of being able to detect AI generated emails sent from higher ups.
The challengesAI generated email sent with your name attached to your clients without your permission.
Communications TeamWe appreciate your honesty and are sorry your time here hasn't reflected the workplace we strive to be. We hear your concerns and are committed to addressing the issues raised in a meaningful way. Our team's wellbeing and trust are important to us, and we will continue working to do better.
27d ago
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