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Social & Welfare Services

YLO (Residential Care Services) provides residential care and support services to children and young people placed under the care and protection of the Department of Children, Youth Justice and Multicultural Affairs across South East and South West Queensland. The nature of our business requires residential care and support services to be provided 24 hours a day, 7 days a week, 365 days per year.YLO (Residential Care Services) Head Office and base of operations is in Loganholme with Residential Services currently provided throughout the Gold Coast, Cleveland, Logan and Ipswich regions.YLO (Residential Care Services) operates under a therapeutic model of care. Therapeutic residential care moves beyond the basic provision of daily care and support and aims to bring about goal-directed and clinically significant change within the lives of children and young people. Therapeutic residential care provides reparative learning experiences within daily life, where each moment brings about opportunities for learning, development and growth.

Reviews overview

2.77 ratings in total

5

2

4

1

3

0

2

1

3

85%

Rate salary as high or average

29%

Employees recommend this employer to friends

What’s it like working at Youth Lifestyle Options?

AI summary of recent reviews

Employees at Youth Lifestyle Options appreciate the highly supportive work environment and find working with young people to be rewarding and providing a sense of personal satisfaction. The Managing Directors are described as hands-on and caring about the young people. However, there are some potential challenges such as working with young people who display complex behaviours, which can be difficult and may lead to staff burnout without proper support. Some reviewers mention a lack of support from management and being isolated on shifts. Additionally, a high staff turnover is noted, which could impact continuity of care for the young people.

Recent reviews

5.0

Residential Youth Worker

Oct 2022

Glad I chose to work for this company!

The good thingsHighly supportive work environment.

The challengesWorking with the children is challenging yet rewarding.

5.0

Various roles

May 2020

7 to 8 years in the role, former employee

Excellent company - working here will challenge you but you will develop your knowledge and practice.

The good thingsManaging Directors are hands on and really care about the young people. Framework is evidence based and very effective. although YLO cant compare to some larger companies that have huge online learning systems, the training that is provided is of a very high calibre especially around trauma and attachment.

The challengesThe young people can be very challenging to work with and within the one worker model this can burn staff out; this is particularly true if they are very inexperienced or having a 'rescuing nature'.

2.0

Residential Support Worker

Apr 2020

Poorly run organisation

The good thingsWas rewarding working with young people and gave a sense of personal job satisfaction.

The challengesPoor management, rarely had briefing before shift resulting in unexpected situations. High turnover of staff.

Ratings for Youth Lifestyle Options are shared as-is from employees in line with our community guidelines

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