Key Account Manager
Manage the relationship with an organisation's clients.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Key Account Manager?
- How to become a Key Account Manager
- Latest Key Account Manager jobs
- Top skills and experience for Key Account Managers
- Is Key Account Manager the right role for you?
- Key Account Manager role reviews
What's it like to be a Key Account Manager?
Key Account Managers are responsible for handling an organisation’s most important client accounts. The accounts they manage typically make up the highest percentage of the organisation’s income. Key Account Managers take the lead as primary point of contact for all client matters, manage the client’s initiatives internally and help to make the relationship a success.
Tasks and duties
- Developing a trusting relationship between key clients and the organisation.
- Understanding the client’s needs.
- Anticipating client needs.
- Managing the internal communications between clients and the teams in the organisation.
- Managing the account team assigned to work for the client.
- Negotiating contracts with the client and establishing initiative timelines.
- Managing client budgets.
- Acting as the voice of the customer when liaising with internal teams to ensure initiatives meet requirements.
- Liaise with the sales team to ensure maximum upselling and cross-selling is achieved.
How to become a Key Account Manager
You don’t need qualifications to get your foot in the door as an Account Manager, but they may help you get ahead.
- Consider completing a Diploma of Business (BSB50120) at a TAFE or through a private training organisation.
- Alternatively, consider completing a Bachelor degree majoring in Commerce, Business or Marketing. These courses take 3 years to complete, and you’ll need to have completed year 12 or gain admission through an alternative pathway.
- Get your foot in the door in a sales role and learn on the job.
Compare your salary
Find out how your salary compares with the average salary for Key Account Managers.Latest Key Account Manager jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Key Account Manager jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Key Account Manager employers on SEEK are looking for job seekers with expertise in the following areas. Key Accounts
Account Management
Key Accounts Management
Sales
Relationship Management
Business Opportunity
Negotiation
Forecasting
Commercial Acumen
Relationship Building
Source: SEEK job ads and SEEK Profile data
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Latest Key Account Manager reviews
Aug 2023
I enjoyed my role as a Key account manager. The job is exciting and fast paced. It requires dedication and if you are a people person, its all in a day's work.
Reviewer's QualificationMaster of Business Administration
Experience5 – 9 years
Organisation sizeSmall (1-19 employees)
SpecialisationHealthcare & Medical
The good thingsBeing a sales specialist in the healthcare industry is a lucrative, rewarding and satisfying job. The rewards and satisfaction comes from helping other humans around you knowing you are making an impa...
The challengesThe challenges come when you put your customer first which is ideally your job. But most of the time in order to achieve customer satisfaction you do put your neck on the line, be it asking for favors...
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May 2021
Account Manager does not require a massive skills set, only good attention to detail and the ability tonwork in anotedictable work environment
Reviewer's QualificationBachelor of Psychology (Honours)
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationOrder selecting
The good thingsJob security, secure in my role and over performing
The challengesRepetitive work, every week is the same
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
