Company Profile

Company overview

Industry

Hotel & Accommodation Services

Primary location

FULLARTON RD, 190 5065 DULWICH Australia

This company is based in Australia, which is engaged in the provision of venue reservation and accommodation services for golfing break, memorable wedding, bachelorette and bucks party, and conferences. It was founded in the year of 1990, and its registered head office is located in Pokolbin, state of New South Wales. The company operates as a subsidiary of Lasseters International Holdings Limited. It primarily offers its Oaks Hotels&Resorts for its hotel reservation offers. The company has established partnerships with MyOaks Partners.

Reviews overview

2.77 ratings in total

5

0

4

2

3

2

1

71%

Rate salary as high or average

43%

Employees recommend this employer to friends

What’s it like working at Cypress Lakes Resort?

AI summary of recent reviews

Employees at Cypress Lakes Resort appreciate their friendly and helpful colleagues who create a supportive team environment. The scenic location with beautiful views of the valley, golf course, and wildlife is a highlight for many staff members. Additionally, staff discounts at Cypress Lakes Resort and other Oaks properties are valued benefits.

However, there are some potential challenges, including management that can be inexperienced with unreasonable expectations and limited recognition of staff contributions. Employees have noted limited training and career development opportunities, which may contribute to the high staff turnover at the resort. Work/life balance can also be challenging, with demanding schedules and back-to-back shifts reported by some employees.

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Recent reviews

4.0

Business Development Role

Mar 2026

Pokolbin NSW 23201 to 2 years in the role, former employee

Enjoyable location and property but frustrating Head Office Management

The good thingsI enjoyed the majority of people that I worked with on site. The views of the valley from certain vantage points and the picturesque outlook over the golf course were very relaxing.

The challenges"Oaks" is not the right brand for the property, the "Oaks" brands is more focused on rooms in a building and not suited for a resort with multiple offerings. There are people that are focused just on spreadsheets and what people are inputting into the CRM, so that they can either beat their chest to say look how good they are or pass the blame onto someone else. These are the same people who demand more business is brought in but are the ones who get in the way of being able to do it. Too scared of others potentially showing them up and exposing their lack of actions. How they remain employed is a real head scratcher.

1.0

Front office

Jan 2024

Pokolbin NSW 2320

There is no work life balance your just a number on the roster.

The good thingsStaff discounts and location of other oak properties

The challengesLack of training or career development, place is a revolving door of staff

2.0

Concierge Supervisor

Nov 2019

3 to 4 years in the role

Worked hard with no real incentive or appreciation

The good thingsGolf perks, some friendly guests

The challengesBack to back shifts, unreasonable management attitude, unreasonable expectations

Ratings for Cypress Lakes Resort are shared as-is from employees in line with our community guidelines

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