EBSCO Australia
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    EBSCO Australia
    (9 reviews)
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    Write a review

    Company Profile

    Company overview

    Industry

    Broadcast Media, Entertainment and Publishing
    EBSCO INFORMATION SERVICESEBSCO Information Services is the leading service provider of e-journal, e-book and e-journal package and print subscriptions, e-resource management tools, full-text and secondary databases, and related services for all types of libraries and research organisations.In its seventh decade of business, EBSCO upholds relationships with more than 79,000 publishers globally. These publisher relationships uniquely position us to streamline many aspects of the e-resource life cycle. EBSCO maintains a Dun & Bradstreet financial strength rating of 5A1, the highest awarded, which underscores the importance we place on providing outstanding, ethical service.Source: This is an extract from the company's own website.

    Reviews overview

    3.79 ratings in total
    5
    5
    4
    1
    3
    0
    2
    1
    1
    2
    89%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends

    What’s it like working at EBSCO Australia?

    AI summary of recent reviews

    Employees at EBSCO Australia appreciate the passionate colleagues who care about customers, as well as the supportive management that encourages growth opportunities. The flexible work environment is valued for promoting a good work-life balance, and employees appreciate the training and learning opportunities provided, including overseas training for sales staff.

    However, some potential challenges were noted, such as the global footprint and diversity of products being initially difficult to navigate. There were also concerns raised about certain management decisions that could impact work, as well as potential issues with workplace culture, such as a lack of trust, politics, and tolerance of poor behaviour. Additionally, one reviewer mentioned a lack of flexible working from home arrangements for parents.

    Is this AI summary useful?

    Recent reviews

    1.0
    Accounts Executive
    Feb 2025
    Sydney NSW 20003 to 4 years in the role, former employee
    Probably don’t work here
    The good thingsNothing was good about working here
    The challengesI disliked company “culture”, dismissive management and disregard for workplace laws
    5.0
    Customer Service Role
    Oct 2024
    North Sydney NSW 2060
    Great company with a strong committment to servicing the needs of its customers and creating new products & services.
    The good thingsGreat company with people who are passionate about their customers. Solid management who are supportive of growth opportunities. Flexible work environment that strikes the right work-life balance.
    The challengesGlobal footprint and diversity of products can take time to be able to effectively navigate.
    4.0
    Customer Support Officer
    Mar 2020
    3 to 4 years in the role, current employee
    Flexible workplace that's accomodating.
    The good thingsGood work culture, and decent people there. Flexible with time and given that I'm deaf, my colleagues pick up phone calls for me when needed and being able to resolve the problems my own way.
    The challengesphone calls, and sometimes the questionable decisions made by the management that can affect your work.
    Ratings for EBSCO Australia are shared as-is from employees in line with our community guidelines
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