ONCALL Interpreters & Translators
    (9 reviews)
    Unclaimed

    Company Profile

    Company overview

    Industry

    Arts & Cultural Services
    ONCALL Interpreters & Translators is a world leader in quality interpreting and translation services. With an outstanding reputation for excellence and integrity, ONCALL offers a full range of services for public and private sector clients. Established in 1984, ONCALL manages a comprehensive panel of over 4,500 qualified interpreters and translators in all languages and disciplines.ONCALL has an unparalleled global presence with offices in eight cities on three continents and has access to some of the best interpreters and translators in the world.Each week our booking officers fill over 7,000 assignments in more than 150 languages. Every year we translate hundreds of thousands of words and provide conference interpreting services at major international conferences in Australia and overseas.With extensive experience and industry knowledge, ONCALL can tailor services to meet the changing needs of clients. We employ a dedicated team of in-house professionals in specialist areas including client management,Website localisation, E-Commerce site localisation, App translation, graphic design, public and community relations, localisation of marketing collateral and professional development training.Our ExpertiseOur interpreters and translatorsONCALL has access to a panel of more than 4,500 highly qualified and experienced interpreters and translators in over 150 languages. Our local interpreters and translators are accredited by the National Accreditation Authority for Translators and Interpreters (NAATI).For new and emerging languages not tested by NAATI, ONCALL liaises with tertiary institutions, ethnic communities and other organisations to recruit suitable panel members.ONCALL is QCSE ISO 9001 certified Quality Management System.We guarantee to maintain, through our Quality Management System, a level of quality and reliability of supply that will equal or surpass the expectations of every customer. It is the intention of all departments within the company to continually improve the quality of the services they provide, leading to increased Customer Satisfaction.Our VisionBecome the top five global language services provider, connecting all communities, by 2018.Our MissionONCALL will set the global benchmark for language services through innovationSource: this is an extract from the company’s own website.

    Jobs at ONCALL Interpreters & Translators

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    at Oncall Interpreters & Translators
    South Melbourne, Melbourne VIC
    A great opportunity for a Customer Service Manager to take full ownership of performance and service delivery for our Inbound contact centre team.
    A great opportunity for a Customer Service Manager to take full ownership of performance and service delivery for our Inbound contact centre team.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    29d ago
    29d ago

    Reviews overview

    2.99 ratings in total
    5
    1
    4
    2
    3
    3
    2
    1
    1
    2
    22%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends

    What’s it like working at ONCALL Interpreters & Translators?

    AI summary of recent reviews

    ONCALL Interpreters & Translators offers a notably friendly and multicultural work environment where employees value their supportive colleagues and the unique opportunity for exposure to different cultures and languages. The company's accessible location with good public transport links is also appreciated by staff.

    Areas for development include managing the demands of the fast-paced call centre environment, enhancing professional development opportunities, and improving executive communication regarding company direction. The workload can be demanding, particularly in the call centre, where staff handle multiple tasks simultaneously.

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    Recent reviews

    3.0
    Contact Officer
    Sep 2025
    Perth WA 6000Less than 1 year in the role, current employee
    Dreadful, unrealistic expectations
    The good thingsInteresting job, great coworkers and clients
    The challengesIncompetent, apathetic management, very low pay for the responsibilities
    3.0
    HR & Payroll Officer
    Aug 2022
    3 to 4 years in the role, former employee
    Learnt a lot
    The good thingsFriendly team spirit
    The challengesVery fast-paced environment
    2.0
    Marketing Coordinator
    May 2019
    Less than 1 year in the role, former employee
    Very bad
    The good thingsVery friendly with a nice group of people
    The challengesA lot of challenges but no particular deadlines
    Ratings for ONCALL Interpreters & Translators are shared as-is from employees in line with our community guidelines
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