Employees value the meaningful mission of Youth Off The Streets and find it rewarding to make a positive difference in young people's lives. The passionate and supportive colleagues create collaborative teams with a strong student-centred focus. Many staff appreciate feeling recognised and valued by their managers, along with the positive workplace culture at the team level. The organisation offers thorough training and professional development opportunities, as well as flexibility to work from home and operate independently.
However, there are some potential challenges to consider. Some employees have noted that senior management and leadership could provide more support, with occasional disconnect between upper management and frontline staff. The workload can be demanding and emotionally intense when supporting young people with complex trauma, requiring strong self-care practices. Resources and staffing levels could be improved in some areas, and systems and technology may need updating. Recent organisational changes have shifted some focus towards KPIs and metrics, and career progression opportunities may be limited, particularly outside NSW, contributing to some staff turnover.