Employees consistently praise the excellent campus facilities at Optus, which include cafes, restaurants, a gym, tennis courts, and various amenities. Many highlight the quality of their colleagues, noting that staff members are friendly, helpful, and collaborative. The positive workplace culture encourages teams to have fun and be themselves in a supportive environment. Employees also appreciate the opportunities for career development and progression, with supportive leadership helping them grow professionally. Additionally, pay and benefits are competitive, with good employee discounts and incentives for high performance.
However, there are some potential challenges, such as management quality varying across departments, with communication from senior leaders sometimes being unclear. Staff in sales roles experience significant pressure to meet targets, with changing KPIs and expectations. Frequent restructures and redundancies can create uncertainty about job security. Some employees have found that training can be informal and support may be limited once working independently. Additionally, software systems can be complex and outdated, requiring time to navigate effectively, and some feel that salary increments could be more substantial to address rising inflation.