VicRoads Registration and Licensing Services (RLS)

(122 reviews)

Company Profile

Company overview

Website

VicRoads Registration and Licensing Services (RLS)

Industry

Government Administration & Politics

Specialities

Customer service, Customer experience, Vehicle Registry in Victoria, Transformation, Innovation, Modernisation

Company size

1,001-5,000

Primary location

Melbourne, Victoria

VicRoads delivers registration and licensing services on behalf of the Victorian Government, registering more than 6.5 million vehicles and supporting 5.1 million drivers.Across 40+ essential services and 44 Customer Service Centres, we securely process millions of transactions each year.We combine trusted expertise with digital innovation to make life on the road simpler for Victorians.Operating as a joint venture with the State Government and partners Aware Super, Australian Retirement Trust and Macquarie Asset Management since August 2022, we’re leveraging investment and expertise to modernise systems and improve services.

Our mission statement

To keep Victorians moving safely and smoothly

Featured

VicRoads - Where Progress Meets Potential

Reviews overview

2.9122 ratings in total

5

26

4

23

3

19

2

21

1

33

78%

Rate salary as high or average

48%

Employees recommend this employer to friends

What’s it like working at VicRoads Registration and Licensing Services (RLS)?

AI summary of recent reviews

The strongest positive aspect of working at VicRoads RLS appears to be the supportive colleagues and team members, with many employees highlighting the quality of their co-workers. Additional benefits include structured working hours with clear boundaries between work and personal time, as well as good facilities in some locations.

However, several challenges are consistently mentioned across reviews. These include concerns about management support and communication, particularly in the contact centre environment, along with insufficient training and onboarding processes. Employees also report difficulties with high workload demands and outdated systems, while noting limited career progression opportunities within the organisation.

Is this AI summary useful?

Recent reviews

1.0

Customer Service Representative

Feb 2026

Melbourne VIC 30002 to 3 years in the role, current employee

Avoid VicRoads contact centre

The good thingsThere is nothing good about working at VicRoads

The challengesCurrently employed in VicRoads contact centre but looking for new roles outside of VicRoads. The culture is horrid in this place. No support from management at all, all we get from management is dirty looks. I’m too scared to take a 5 minute toilet break without being reprimanded. The contact centre managers and above would spit on us if they could. Horrible place - avoid at all costs. I’m going to give them an absolute drilling in the next engagement survey.

2.0

Assurance Reporting Analyst

Feb 2026

Melbourne VIC 3000Less than 1 year in the role, former employee

Full of stress and your work never is seen

The good thingsBeautiful building and the nice coffee downstairs

The challengesService Assurance environment is so toxic based in terms of the manager's attitude

1.0

Senior Customer Service Representative

Feb 2026

Melbourne VIC 30002 to 3 years in the role, former employee

Do not work in the contact centre

The good thingsPay day - that’s it to be honest.

The challengesI wanted to share my experience in working in the VicRoads call centre. Firstly the last engagement score was 36% - this sums up the horrendous culture driven down by the contact centre head. The team managers were great, but they turned over very regularly given the environment. Team meetings and one on ones were regularly cancelled. Even though we were promised it won’t happen. The contact centre head directly blamed and punished the wider department for high sick leave causing this. It was a vicious cycle - agents were taking sick leave because they were burnt out and annual leave was non existent. They think talking about the business strategy was going to make everyone happy - so delusional. I put up with it for as long as I could with the hope it would get better, it never did and caused 2 years of stress. My decision to leave was cemented when I heard the contact centre head refer to us frontline agents as “cockroaches” - absolutely disgusting and sums up the culture.

Ratings for VicRoads Registration and Licensing Services (RLS) are shared as-is from employees in line with our community guidelines

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